Information Technology Support Engineer

Our clients are building something special — a next-generation cyber-focused IT Service Desk supporting a fast-growing network of small businesses across the UK. Their clients range from micro-businesses (2–20 endpoints) to emerging SMEs, primarily through a buying group model.

If you’re an IT Support Engineer with a strong troubleshooting mindset
, a passion for security
, and a desire to learn, grow, and make an impact
, this is your opportunity.

Your skills/knowledge could come from being an existing IT Support Engineer looking for your next career move, a graduate seeking your first official role, or a school/college leaver who is the go-to IT person for friends and family. What matters is that you have the aptitude for all things IT and the attitude to learn and develop yourself with the help of a supportive team around you.

The client delivers managed IT and security services with a cyber-first approach, including:

• Remote Management and Monitoring (RMM)
• EDR / MDR solutions
• Microsoft 365 management (Exchange, One Drive, SharePoint, Teams)
• Patch and asset management
• Backup and recovery
• SLA-driven, ticket-based support (Halo or similar)

As an IT Support Engineer
, you’ll provide remote support to customers across the UK, resolving issues across endpoints, users, and networks. You’ll work as part of a collaborative service desk team that values knowledge sharing, personal growth, and great communication.

• Manage incoming tickets and triage user requests
• Troubleshoot endpoint, network, and VPN issues
• Support new user setups, deletions, and policy changes via Intune
• Maintain and update internal knowledge base articles
• Communicate clearly and confidently with customers
• Handle identity and access management (AAD / Entra )
• Investigate and resolve complex escalations
• Manage patching, packaging, and release updates
• Oversee client onboarding and backups
• Refine ticket workflows and documentation

• Strong troubleshooting and analytical mindset
• Excellent written and verbal communication skills
• Windows 10/11 usage and support experience
• Basic networking (DNS, DHCP, VPN, Wi-Fi)
• Ticketing system experience (any PSA or ITSM)
• Security-first mindset — awareness of current cyber threats and trends

• Power Shell scripting
• Experience writing or maintaining IT documentation Growth and Progression

  They believe in developing talent from within. You’ll start as an IT Support Engineer (L1–2) and have the opportunity to progress toward: