IT & AV Support Technician; 1st Line

Position: IT & AV Support Technician (1st Line)
Location: Northamptonshire

IT & AV Support Technician (1st Line)

Location:

Sywell, Northamptonshire
Full-time | On-site | Job  | Closing date: 30th June 2026
About the role
As an IT & AV Support Technician (1st Line) at Elevations, you’ll play a vital role in keeping our people connected, supported, and able to do their best work. Based in our Sywell (Northamptonshire) office, you’ll be the first point of contact for day-to-day IT and technical support, helping ensure our systems, devices, and office technology run smoothly and reliably.
This is a hands-on, varied role that sits right at the heart of the business. You’ll support colleagues across the studio and wider office, resolving Windows and MacOS device issues, maintaining meeting room and AV technology, and managing IT and AV equipment and stock. Your work will directly impact how effectively our teams collaborate, communicate, and deliver for our clients.
While more complex server, network, and security matters are handled by our external IT consultancy, you’ll work closely with them to escalate issues where needed, ensuring a seamless experience for the wider team.
It’s a role suited to someone who enjoys problem-solving, takes pride in helping others, and values being part of a collaborative, people-first environment.

What you’ll be doing
 
* Provide 1st line IT support, resolving day-to-day technical issues and identifying when escalation is required.
 
* Support colleagues with everyday IT queries (devices, printers, connectivity, applications).
 
* Configure and maintain laptops, desktops, and mobile devices.
 
* Set up and maintain AV and office technology (meeting room screens, conferencing tools, AV kit).
 
* Keep IT / AV stock records up to date, including equipment procurement and asset management.
 
* Create and maintain clear support documentation for colleagues.
 
* Escalate advanced server / network / security issues to our external IT partner.
 
* Contribute to small improvements that help make our IT and office systems run more smoothly.
What we’re looking for
A practical IT problem-solver
We’re looking for someone who brings a positive mindset, takes pride in their work, and enjoys helping colleagues overcome technical challenges. You’ll likely have experience in IT support, but just as important is your attitude, curiosity, and willingness to learn.
 
* Experience in a 1st line IT support or similar technical support role.
 
* Strong troubleshooting mindset with a logical approach to resolving issues.
 
* Good understanding of Windows environments.
 
* Experience supporting MacOS devices would be desirable but not essential.
 
* Organised, with good record-keeping skills for IT and AV equipment.
 
* Clear communicator who can explain technical issues in plain English.
 
* Interest in AV / Office technology and willingness to support the AV department.
 
* Good judgement in knowing when to escalate issues.
 
* A strong sense of ownership and pride in seeing issues through to resolution.
What we offer
We believe people do their best work when they feel supported. In return for your contribution, we offer:
 
* A supportive, people-first working environment
 
* A varied role supporting IT and AV in a creative, design-led business
 
* Opportunities to learn, grow, and develop
 
* A collaborative environment where your work makes a visible impact
 
* The reassurance of working alongside an external IT consultancy for infrastructure-level support
 
* Competitive salary (dependent on experience)
 
* Workplace pension
About Elevations
At Elevations, we believe great work happens when people feel supported, trusted, and inspired to do their best thinking. For over forty years, we’ve built strong relationships and a reputation for thoughtful, well- crafted work, always putting people at the heart of what we do.
We are a collaborative, values-led team that takes pride in doing things properly. We care about the quality of our work, the experience of our clients, and the wellbeing of the people who make it all happen.
What it’s like to work at Elevations
Working at Elevations means being part of a team where your voice matters. You’ll be trusted to do your job well, encouraged to contribute…