Information Technology Support Engineer

IT Support Engineer (1st / 2nd Line) – Contract

Northampton (4 Days Onsite, 1 day WFH)

150 - 170 Day Rate (Inside IR35)

6 Month Initial Contract with Potential Extension

We’re working with an established organisation seeking an experienced 1st / 2nd line Support Engineer to join their internal IT function on a contract basis.

This role will be responsible for providing high‑quality technical support to end users across a range of Microsoft technologies, resolving incidents and service requests both remotely and in person. You'll join a collaborative IT team supporting business‑critical systems and helping to maintain a reliable and efficient IT environment.

• Provide 1st and 2nd line technical support to users via phone, email, remote access and desk‑side support
• Troubleshoot and resolve hardware, software and connectivity issues
• Support and administer Microsoft 365 technologies
• Manage user accounts and permissions across Active Directory and Azure AD
• Support Windows 10/11 desktop environments
• Assist with Intune / Endpoint Manager device management
• Support Microsoft Teams and SharePoint environments
• Troubleshoot networking and infrastructure‑related issues
• Coordinate onboarding and offboarding activities for users
• Escalate complex technical issues where appropriate and track through to resolution
• Maintain accurate technical documentation and knowledge articles
• Assist with asset management and inventory control
• Contribute to continuous improvement initiatives across the IT support function

• Proven experience providing 1st and 2nd line IT support within a business environment
• Strong knowledge of Microsoft 365 technologies
• Experience supporting Windows 10 and Windows 11
• Active Directory and Azure AD administration experience
• Experience with Intune / Microsoft Endpoint Manager
• Knowledge of Microsoft Teams and SharePoint support
• Good networking and hardware troubleshooting skills
• Experience managing user onboarding and offboarding processes
• Strong customer service and stakeholder communication skills
• Ability to prioritise and manage multiple support requests effectively
• Experience maintaining technical documentation and asset inventories

• Exposure to ITIL‑based support environments
• Experience working within medium to large‑scale organisations
• Relevant Microsoft certifications