Information Technology Support Engineer

We are working with a globally recognised high‑performance engineering organisation to recruit an IT Support Engineer to join a fast‑paced technical support team based in Brixworth.

This is an exciting opportunity for someone with experience in an IT Support or Service Desk environment to work within a cutting‑edge motor sport and engineering setting, supporting critical infrastructure and operational technology services in a customer‑focused role.

The successful candidate will have a strong customer service mindset, a solid understanding of ITIL principles, and the ability to thrive in a high‑pressure environment with demanding deadlines and constantly evolving priorities. Excellent communication skills and attention to detail are essential, along with a passion for elite motor sport.

• Deliver first‑class IT operational support across specialised engineering and operational business areas.
• Work closely within a small, highly collaborative support team to provide exceptional service to key stakeholders.
• Participate in structured shadowing and training programmes to support remote operational teams during live global events.
• Balance competing priorities effectively while managing stakeholder expectations.
• Deliver operational and project‑based technical support against demanding SLAs and tight deadlines.

• Support and deliver technical solutions across all stages of the ITIL service lifecycle.
• Provide exceptional customer support while assisting and mentoring wider support team members.
• Ensure all work adheres to defined processes, architectural standards, compliance requirements, and industry best practice.
• Build strong working relationships internally and with third‑party suppliers.
• Take ownership of support requests through to resolution and customer sign‑off.
• Identify opportunities for service improvement across infrastructure, support processes, security, availability, and performance.
• Champion continuous improvement initiatives across the IT function.

• Experience with Windows 10 / 11 and mobile operating systems.
• Experience with Microsoft Office / Microsoft 365, Active Directory and Group Policy management.
• Networking fundamentals including TCP/IP, DNS, DHCP, WAN and LAN.
• Knowledge of storage systems, monitoring, performance and availability.

• Degree or equivalent experience.
• Microsoft certifications.
• Cisco CCNA certification.
• Strong interest in motor sport, live operations, or high‑performance engineering environment.