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First-Line IT Support & Incident Resolver
Job in
Northampton, Northamptonshire, NN1, England, UK
Listed on 2026-07-11
Listing for:
Ricoh UK
Full Time
position Listed on 2026-07-11
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Ricoh UK is seeking a proactive Service Desk Analyst to join our Northampton team. You will provide first-line logging, diagnosis and resolution for incidents via phone, email or self-service, and escalate to resolver groups to meet SLAs.
You will manage end-to-end ticket handling, update customers on progress, and contribute to knowledge articles to deliver a consistent, high-quality service. ITIL awareness and strong communication are essential.
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