2nd Line Support Windows​/AD​/GPO​/Exchange

2nd Line Support – Northampton – Windows/AD/GPO/Exchange 25K

Location:

East Midlands

Industry: IT

Salary: £22000 - £25000 per annum

Posted: 11/03/2015

This is a 2nd Line Service Desk Analyst role supporting a Microsoft Windows XP/7 environment, providing incident, problem, and change management, hardware/software, application support, equipment setup, new starters/leavers, AD account and Exchange mailbox creation, and general administration.

Key responsibilities include:

• Call logging, Incident, Problem and Change Management
• 1st/2nd line Hardware and Software support
• Application Support
• Setting up of new equipment
• New Starters/Leavers
• Creating AD Accounts/Exchange Mailboxes
• General Administration (documentation, processes, procedures, how to guides etc.)

Required skills and experience:

• Excellent customer service skills
• Experience supporting a Windows 7 & Exchange environment
• Familiarity with ITIL
• Knowledge of MS Windows XP/7, Active Directory, and MS Office;
  Windows Server experience is a bonus
• Previous ITIL experience preferred
• Willingness to work for a prestigious client with a global presence

Salary on offer is 25K. This role is based in the Midlands, easily commutable from M40, Rugby, Banbury, Warwickshire, Coventry and Northampton.

Recruiter:
Jo Bevington (Phone: , Email: )

Ascent People welcome applications from all candidates irrespective of Age, Race, Gender, Religion or disability. Ascent People is acting as an Employment Agency.