Senior IT Support Engineer Windows​/Linux

Senior IT Support Engineer – Northampton – Windows/Linux

Location:

East Midlands

Industry: IT

Salary: £33,000 - £38,000 per annum + Pension, Training Budget

Senior IT Support, 3rd Line, Infrastructure Engineer handling MS Windows, Server, Exchange, AD, Cisco, SCCM, VMware, Networking, Switches/Routers/Firewalls.

• Provide in depth technical support using ITSM processes to business users, IT colleagues, and partners.
• Proactively manage and monitor the core IT infrastructure, identifying and addressing faults before impacting service availability.
• Mentor and act as a senior escalation point for 1st and 2nd level support.
• Transition new services into early life support, ensuring handover plans and documentation are up to date.
• Improve processes and add efficiency to deliver excellent customer experience.
• Collaborate with the IT team on planning and implementation of changes and major projects.
• Contribute to knowledge tools and communities, sharing learnings for reuse.
• Provide out of hours support via an on‑call rota.

• Windows Client and Server OS setup, configuration, deployment and management.
• Active Directory, DNS, DHCP, Group Policy.
• On‑premise Exchange and/or Office
  365 configuration.
• Microsoft core platform/back‑office server technologies (Skype, Lync, SQL, SCOM, SCCM).
• VMware ESXi.
• Enterprise storage solutions – SAN, NAS, replication.
• Data backup and retention services.
• Core networking – LAN, DC, WIFI, switching, routing, firewalls.
• Mobile device deployment, support and management.
• Scripting, Power Shell, Chef.

• Experience in a comparable enterprise environment.
• Confident, self‑motivated, and passionate about customer experience.
• Excellent communication skills.
• Methodical, structured approach to problem solving.
• Superior analytical and problem‑solving abilities.
• Ability to prioritise and execute tasks under high pressure and meet deadlines.
• Experience with ITIL framework for service design, transition and operation.

£33,000 – £38,000 per annum, bonus, pension, gym membership, free parking, onsite canteen.

Candidates of all ages and backgrounds will be considered for this role.