Digital Learning Designer; FTC

Unspecified, Northampton

Intermediate

Term type:

Contract

Duration:

12 month FTC

Location:

Northampton

The role

At its core, this role is about developing and improving Shoosmiths' mandatory learning portfolio - for colleagues across the firm and for our external clients. That means well-crafted, legally compliant, up-to-date eLearning that people can actually engage with, not just complete.

You’ll also work closely with our LMS specialist to continuously improve how learning is delivered and discovered on our platform (Docebo) - enhancing the user experience, sharpening content structure, and making it easier for every colleague to find the learning that matters to them.

But there's a bigger picture too.

We're on a journey to move away from heavy, course-based learning towards something more modern - resources, that colleagues pull towards them because they're genuinely useful. You’ll be a key part of making that shift happen, working alongside subject matter experts and stakeholders to challenge the brief, bring a user‑centred perspective, and help redefine what learning looks like at Shoosmiths.

If you're ready to own something, shape something, and leave it better than you found it - we'd love to hear from you.

Reporting line

Reports to:

Head of Digital Learning

Direct reports:
None

Core accountability areas

• Digital / eLearning development and ownership: Develop our mandatory eLearning portfolio in an agile way using Adapt and Articulate, with Captivate experience also useful as we transition away from it, ensuring content is current and legally compliant.
• Digital resource development: Design digital resources that are useful for employees including videos and checklists. Curate, maintain, and update high-quality digital learning content ensuring alignment with business needs.
• User centred design: Conduct user centred research to understand colleague tasks, needs and concerns, using insights to shape more effective learning experiences.
• Stakeholder (internal/external) management: Manage stakeholder relationships across the organisation and with our clients delivering on time with excellent communications. Manage and work alongside third party suppliers.
• Training calendar management: Maintaining courses that are part of our annual mandatory training calendar.
• LMS user experience: Develop the user experience and drive continuous improvement in the LMS (Docebo) to improve navigation, structure, and ensuring resources are easy to find and access. Work with the PSLs, the IS Learning Team, the P&TD team to ensure that the system integrates all the learning into a clear and simple structure that makes it easy for our colleagues to access.
  
  Liaise with the LMS vendor and content providers, elevate issues, manage roadmaps and support tickets.

Key Stakeholders

• Performance & Talent Development team (P&TD)
• Other training teams e.g. Professional Support Lawyers (PSLs), Risk & Ethics, Health and Safety, and external clients
• All Shoosmiths colleagues

Skills and Experience

• Experienced Learning Design professional with a modern approach to learning (e.g. resources not courses, learning experience design, performance consulting, ‘consumer‑grade’ digital experiences).
• A curious, forward‑thinking mindset with a genuine interest in staying up to date with emerging trends in digital learning and AI production tools.
• Strong writing and instructional design skills to translate complex information into clear, engaging, and practical digital learning content.
• Experience in eLearning development tools such as Adapt, Articulate, or Captivate.
  • Desired:
    Familiarity with Adobe Creative Cloud.
  • Desired:
    Experience of building SharePoint sites.
• Confidence exploring new approaches and technologies (e.g. AI tools) to enhance our digital learning offering.
• Experience of human centred design and putting the user at the heart of the design process to create compelling products.
  • Desired:
    Experience of user research.
• The ability to take ownership of projects and project plans; organised, adaptable, and able to juggle multiple tasks with strong attention to detail.
• Experience of working with Learning Management Systems (LMS), ideally Docebo.
• Able to build effective…