IT Support Technician

About The Role

We have an exciting opportunity for a IT Support Technician to join our IT Team in Northampton or Leicester. This role requires travelling to any of our other offices.

This friendly team is looking for someone to provide first and second line IT support to staff, partners and consultants e.g. basic IT diagnosis and fix, undertaking routine maintenance of resources and equipment, support both standard & non-standard software packages. This will require travel to other office locations.

• To provide first and second line IT support and to work with other members of the IT Operations and Digital Adoption teams in resolving day to day IT problems, ensuring that all queries are recorded and progressed in a timely fashion.
• To log and maintain calls with both software and hardware maintenance providers and 3rd party vendors.
• Installation, maintenance and repair of IT hardware and networks (includes computers, laptops, tablets, telephones, printers etc.).
• To assist with the installation, maintenance and updates of new and current software.
• To help maintain and update the hardware and software database and inventories.
• To assist with the administration and security of our networks, devices and servers (i.e. user profiles, user accounts, email accounts, security/firmware/software updates etc.).
• To monitor, remedy and elevate issues with the backup procedures .
• To carry out daily checks of equipment in the meeting rooms.
• To provision equipment for new starters, ensuring a positive experience.
• Assist with managing the leavers process with particular focus to closing down all associated system accounts, including cloud-based systems.
• Escalate urgent issues including potential security breaches and major incidents to stakeholders within the IT department
• To learn and develop a thorough working and support knowledge of all software products used by the firm.
• To undertake any other reasonable duties as required.
• Work with the IT Operations and Digital Adoption teams to ensure knowledge articles are up to date with best practice and withing scope of the support team.

• Helpdesk / customer service experience essential
• UK Driving License and vehicle required for travel to other offices
• Working knowledge of using Helpdesk logging software essential
• Active Directory & Entra with previous experience of MFA solutions
• Windows 11
• Microsoft Office 365 support & administration
• Mobile Devices including iOS and Android
• Experience of Intune & Windows Deployment services
• An understanding of laptop imaging & device build processes
• Experience of Backup Software & maintenance procedures
• A working knowledge of legal software applications would be desirable
• Microsoft Exchange 2019 & Exchange Online would be desirable Qualification/Education
• Achieved a minimum of GCSE Grade A to C or Grade 4
  * or above passes in maths and English (
  * or equivalent).
• Achieved a minimum of a level 2 vocational or professional qualifcation in IT (such as A+, GNVQ, BTEC etc)
• Level 3 vocational or professional qualification is preferred
• ITIL Foundation is desirable but not essential
• Microsoft Certifications desirable but not essential Behavioural Competencies
• Must demonstrate a desire to pursue a career in IT.
• Ability to work professionally and independently, taking responsibility and initiative as appropriate.
• Demonstrates a productive and organised approach to their work.
• Works effectively with customers, clients and users.
• Excellent attention to detail and confidentiality.
• Ability to work both on own initiative and as part of a team.
• Excellent communication skills (written and verbal).
• Proactive, flexible and resilient.
• Demonstrates flexibility and adaptability, recognising that priorities can change and occasional adjustments to working hours may be required to support the business

At Howes Percival, we are driven by a commitment to our clients and a passion for achieving their goals. With a rich heritage spanning over 200 years, we have evolved into a leading law firm with a reputation for delivering exceptional results across a wide range of practice areas. Our team comprises highly skilled…