IT Manager

• Are you an IT Manager who's looking for a new challenge?
• Are you comfortable working to a 3rd line technical level?
• Does the idea of joining a company who are undergoing a genuinely exciting period of change and growth appeal?

As our new IT Manager, you llhelp elevate our entire technology experience. You will lead our talented IT Operations team, shaping our software, hardware, infrastructure, and cloud systems to keep our business running smoothly and securely.

This position is perfect for a technical expert who loves solving complex puzzles and translates business challenges into smart, practical tech solutions.

• Provide hands-on technology support, taking ownership of 1st, 2nd, and 3rd line support for software, networks, hardware, and telephony.
• Oversee incident and problem management (both internally and via 3rd parties) to ensure critical systems remain highly available.
• Strictly adhere to and promote company GDPR and information security policies
• Lead, develop, manage, and coach the IT team to build a high-performing department.
• Identify technology gaps, champion new solutions, and implement continuous improvements to the technology development lifecycle.
• Propose and implement new technologies that align with the company’s broader strategic goals.
• Ensure the resilience, availability, and security of the IT estate in strict compliance with ISO
  27001 and Cyber Essentials frameworks.
• Collaborate with the Cyber and Information Security Manager to identify risks, execute mitigations, and maintain compliance.
• Draft, update, and implement company-wide IT policies and operational procedures.
• Partner with the Transformation team and 3rd-party suppliers to ensure project changes and bug fixes meet SLA requirements.
• Build strong relationships with critical vendors to maximise value, service delivery, and system availability.

You'reable to connect easily with stakeholders at all levels and are ready to understand and improve upon our current processes.

We're looking for an analytical thinker who has worked in a similar role previously. This is a hybrid position; you'll need to be onside 3-4 days per week plus 1 in 3 Saturday (9am - 4pm) on a rota basis.

We are a privately-run family owned vehicle financing Company based on the outskirts of Northampton. We focus on customers with non-standard credit profiles that may not fit the automated underwriting processes of other lenders. Our mission is to help get all our people, including customers and staff “where they need to be” by “putting them at the heart of everything we do”.

We are entering an exciting phase of transformation and as a small company, this role will offer the successful candidate the opportunity to work across the whole customer journey cycle, and to directly see the impacts that they made.

Our values are:

• We are responsible – We are conscious of our impact on people and planet
• We care about you – We are kind and compassionate with our customers and with each other
• We work with you – We support financial wellbeing for our customers and the wider community

The successful candidate will not only have a successful and fulfilling career with us but will also receive a fantastic range of benefits:

• Discretionary bonus scheme
• Electric Vehicle salary sacrifice scheme
• Pension salary sacrifice scheme
• Private Medical
• Income Protection
• Employee Assistance Programme

The recruitment process will involve obtaining information and/or exchanging it with the following organisations to assist with our pre-employment checks prior to interview.

• Credit Reference Agencies – to complete a soft credit check to understand your financial history
• CIFAS – to check both National and Internal databases for fraudulent activity. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity.
  
  Further details of…