Finance Systems Analyst (D365 Finance & Operations

The Finance Systems Analyst sits within the Finance Systems team and supports the ongoing operation, maintenance, and enhancement of Microsoft Dynamics 365 Finance & Operations (D365 F&O).

This role acts as a key link between Finance users and the core systems team, ensuring issues are resolved efficiently, processes are supported, and system performance remains stable. The role requires a solid working knowledge of D365 F&O, with the opportunity to develop deeper functional expertise over time.

Operational Support & Issue Resolution

• Provide day-to-day support for finance processes within D365 F&O, including Accounts Payable, Accounts Receivable, project accounting, invoicing, and timesheets.
• Investigate and resolve system issues, escalating more complex problems where appropriate.
• Support the resolution of workflow issues, posting errors, and data inconsistencies.
• Ensure timely handling of queries to minimise disruption to business operations.

System Configuration & Maintenance

• Support configuration changes within D365 F&O under direction (e.g. setup updates and minor enhancements).
• Assist with the deployment of system fixes, patches, and updates.
• Maintain system data integrity and support user access and role reviews.

Business Process Support

• Work closely with Finance and Project Operations teams to support core finance processes.
• Help ensure processes such as billing, timesheets, and month-end close run smoothly and consistently.
• Identify process inefficiencies and suggest practical improvements.

Testing & Change Support

• Participate in system testing, including user acceptance testing and regression testing.
• Support change deployments by validating expected outcomes.
• Document test scenarios, results, and issues identified.

Stakeholder Collaboration

• Liaise with Finance, IT, and external support teams to resolve system issues.
• Provide clear and timely updates on incidents and system changes.
• Support communication of system updates to end users.

Documentation & Controls

• Maintain clear documentation for processes, system configurations, and issue resolution.
• Ensure all activities align with audit and internal control requirements.
• Support standardisation and governance of finance system processes.

Essential

• Working knowledge of Microsoft Dynamics 365 Finance & Operations.
• Understanding of core finance processes (e.g. Procure-to-Pay, Order-to-Cash, project accounting).
• Experience supporting business systems or ERP environments.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities effectively.

Desirable

• Experience with D365 configuration or functional support.
• Exposure to system testing and release management.
• Understanding of finance controls and audit requirements.
• Experience in a global or multi-entity environment.
• D365 Knowledge:
  Intermediate – able to resolve issues and support configuration, but not responsible for solution design.
• Autonomy:
  Works independently on most support tasks; escalates complex issues appropriately.
• Ownership:
  Owns assigned tickets and process areas, but not end-to-end system strategy or roadmap.
• Stakeholder Engagement:
  Confident working with Finance users; limited exposure to senior leadership.
• Problem Solving:
  Handles standard and moderately complex issues effectively.