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Service Desk Manager - SLA-Driven Leader & Client Champion
Job in
Northampton, Northamptonshire, NN1, England, UK
Listed on 2026-08-15
Listing for:
MSP Talent Bridge Ltd
Full Time
position Listed on 2026-08-15
Job specializations:
-
IT/Tech
Systems Administrator, HelpDesk/Support, IT Support
Job Description & How to Apply Below
MSP Talent Bridge Ltd is seeking an experienced Service Desk Manager to own the day-to-day running of the service desk and drive continuous improvement across SLAs and KPIs. This hands-on leadership role focuses on building high-performing teams and maintaining technical credibility while maintaining strong client-facing accountability.
You will manage 1st and 2nd line support, own performance metrics, mentor engineers, and work with projects, networking, security and telephony teams.
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