Apprentice First Line Technical Supprt

Job Description – Apprentice First Line Technical Support The Opportunity

Our client is recruiting for an Apprentice First Line Technical Support to join their team in Earls Barton NN6.

The Level 3 Information Communication Technician apprenticeship programme that we are offering, will allowyou to kick-start your career in an industry that is constantly evolving,dynamic and transformational.

The stepsyou take will provide you with valuable first‑hand experience, knowledge,skills and qualification to help really drive your career forward. We are hereto guide and support you every step of the way!

Apprentice First Line Technical Support

13 months+ Assessment

Earls BartonNN6

Monday to Friday

We are looking for a friendly, enthusiastic and technically minded individual who is keen to develop their skills and builda career within the telecoms and technology industry.

• A friendly and approachable personality - this will be a customer-facing role, so we're looking for someone who is confident dealing with people and represents the company professionally.
• Excellent communication skills and telephone manner - comfortable speaking with customers both over the phone and in person.
• A BTEC or A Level qualification in IT, Computing or a related subject - providing a good foundation of technical knowledge.
• A genuine interest in technology - someone who enjoys technology, is naturally curious about how things work and keeps an interest in new products and developments.
• A willingness to learn - previous telecoms experience isn't essential. We're looking for someone enthusiastic about developing new skills and learning about areas suchas VoIP phone systems, broadband, networking and other business technologies.
• A practical,problem-solving mindset - someone who enjoys working through problems, troubleshooting issues and finding solutions.
• Good organisation and attention to detail - able to follow processes, keep accurate records and complete work to a high standard.
• A full UK driving licence - the role will involve travelling to customer sites when required.
• Lives within approximately 25 minutes' drive of Earls Barton - ideally within the wider Northampton, Wellingborough, Rushden,Kettering and surrounding area.

Qualifications and technical ability are important, but attitude and personality are equally important to us. We're looking for someone who is personable, reliable and eager to learn.

The right candidate doesn't need to know everything from day one. Wewant someone with a good foundation in IT and a genuine enthusiasm for technology who can develop their technical knowledge through training and handson experience.

They should be equally comfortable working with technology and dealing with people, providing customers with a friendly, professional and helpful experience.

Individuals must have a valid and eligible residency status toapply for this role.

We help employers develop their best talentand inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce forthe future.

TheITP is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment. Successful appointment to this role will require satisfactory completion of recruitment checks.

Atthe ITP, we are fully committed to safeguarding and promoting the welfare ofall learners and creating a safe, inclusive, and respectful workplace. Weexpect every team member to:

• Uphold and champion our values, code of conduct, and safeguarding principles.
• Take personal responsibility for understanding and adhering to all safeguarding procedures and policies.
• Promote aculture of safety and wellbeing through a proactive “do no harm” approach.
• Recognise andact on their responsibility in supporting, strengthening, and enforcing safeguarding practices across all areas of work.
• Understand andmeet any role‑specific safeguarding duties - including, in this position,actively identifying and reporting concerns,…