Customer Support Engineer

Location: West Northamptonshire

We are seeking a Customer Support Engineer in Northamptonshire to provide technical support to customers across the installation, maintenance and operation of specialist technical systems.

This is an excellent opportunity for an engineer with a strong technical and customer-facing background to work across UK and worldwide projects, supporting customers, site activities, technical troubleshooting, demonstrations and training.

Please note:

Unfortunately, visa sponsorship is not available for this position.

Key Responsibilities of a Customer Support Engineer

* Provide technical support to customers across the installation, operation and maintenance of specialist technical systems.

* Carry out site surveys across UK and worldwide locations, including fixed, mobile and ship-based sites.

* Install and support the commissioning of specialist communication and monitoring systems.

* Support the installation and maintenance of air-to-ground communication links worldwide.

* Carry out 2nd line repairs and technical fault finding within the factory workshop.

* Support Factory Acceptance Testing both in the UK and worldwide.

* Attend customer sites to provide maintenance and technical support.

* Support customer trials and assist with the preparation of trial plans.

* Provide technical support during customer demonstrations.

* Produce technical documentation, including system manuals and white papers.

* Develop and deliver technical training courses covering specialist equipment.

* Capture customer technical requirements and provide technical input to support the Sales team.

* Coordinate installation materials, shipping and customs documentation where required.

Requirements of a Customer Support Engineer:

* Experience in a technical customer support, field service, engineering or similar role.

* Experience supporting complex technical systems, ideally within communications, defence or a related industry.

* Strong fault-finding and problem-solving skills, with the ability to diagnose and resolve technical issues.

* Experience with installation, maintenance, testing or commissioning of technical equipment.

* Excellent communication and customer-facing skills, with the ability to build strong relationships with customers.

* Ability to explain technical information clearly to a range of audiences.

* Strong organisational and time-management skills, with the ability to manage multiple customer requirements.

* Experience producing technical documentation, reports or system manuals would be beneficial.

* Experience delivering technical training would be advantageous.

* High attention to detail and a strong understanding of working within regulated or compliance-driven environments.

* Willingness and ability to travel extensively across the UK and internationally.

Please note:

Unfortunately, visa sponsorship is not available for this position.

If you are interested and want to learn more about the Customer Support Engineer position, please apply