2nd Line Support Engineer
Job in
Northampton, Northamptonshire, NN1, England, UK
Listed on 2026-09-14
Listing for:
Nextech Group Limited
Full Time
position Listed on 2026-09-14
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Network Security, Network Administrator
Job Description & How to Apply Below
We are looking for an experienced 2nd Line Support Engineer to join a growing Managed Service Provider (MSP). You will provide 2nd line technical support, troubleshoot IT and network issues, and support Microsoft, cloud and telephony systems.
Key Responsibilities- Resolve 2nd line support tickets and escalated issues.
- Troubleshoot hardware, software and networking problems.
- Support Windows, Active Directory and Group Policy.
- Manage Microsoft 365, Azure, Entra Intune.
- Support networks, Wi-Fi, VoIP and Microsoft Teams.
- Work with 1st and 3rd line teams to resolve complex issues.
- Participate in a rotating out-of-hours support rota.
- Previous 2nd Line Support experience.
- Strong Windows and troubleshooting skills.
- Experience with Active Directory, Microsoft 365 and networking.
- Azure, Entra , Intune and VoIP experience is desirable.
- Good communication and customer service skills.
- Relevant IT certifications are an advantage.
- Flexible Working Arrangements
- 22 days holiday + birthday, increasing to 25 days.
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