Information Technology Analyst

• Are you a proactive and motivated individual who enjoys problem solving?
• Have you worked in an IT Support role within a cloud-based environment previously?
• Does the idea of joining a team where you’re entrusted to solve issues and liaise with stakeholders at all levels appeal?

We want to hear from you if you’re looking for a role in which you can develop and progress; we’re in an exciting stage of our development as a company and now is a great time to join us.

You’ll be joining our Technology & Transformation team and will provide technical support and assistance to business users.

You’ll troubleshoot, diagnose, and resolve software, hardware, and network problems users encounter, as well as working closely with the business functions and Senior IT Operations Manager on initiatives and projects. You’ll drive the reduction of IT issues and play a pivotal part in the strategic drive for efficiency & automation, using new and upcoming technologies.

This will be a varied role, and you’ll get involved in many things, but here’s a taster of what you’ll get up to…

• Working with stakeholders at all levels to understand business challenges and develop solutions to support their resolution.
• Providing 1st and 2nd line support; ensuring logged incidents & service requests are resolved within the defined SLA.
• Work closely with the Senior IT Operations Manager to progress strategic work and ensure the swift resolution of business problems.
• Manage, maintain, and support technology devices
• Identifying system gaps and/or opportunities to improve efficiency and developing solutions to realise business value.
• Administer key IT applications, such as Active Directory, M365 and our telephone system.
• Assist in the configuration, deployment, and management of end user devices.
• Influence the department’s policies and procedures.
• Identifying new technologies to support us to achieve our strategic objectives.
• Liaise with 3rd party suppliers to improve applications and establish IT operation best practices.
• Providing input to the continuous review of our processes and procedures, ways of working and tooling to enhance the department’s capability and offering into the wider business.
• Supporting the identification of key IT risks and appropriate mitigations to keep them within appetite.
• Adhering to our GDPR and security policies.

This role will be primarily based onsite, with some hybrid working and will require you to work on a Saturday (9am - 4pm) every three weeks on a rota basis.

We’re a values-driven business where your voice matters. You’ll join a team that believes in collaboration, continuous improvement, and doing the right thing—for our customers, and each other.

Billing Finance is a family-owned vehicle financing Company based on the outskirts of Northampton. We focus on customers with non-standard credit profiles that may not fit the automated underwriting processes of other lenders. Our mission is to help get all our people, including customers and staff "where they need to be" by "putting them at the heart of everything we do".

We help people with non-standard credit profiles access vehicle finance, and as a small, ambitious company, you’ll see the direct impact of your work across the full customer journey.

We offer meaningful benefits, flexibility, and a team that values getting things done.

Our values are:

• We are responsible – We are conscious of our impact on people and planet
• We care about you – We are kind and compassionate with our customers and with each other
• We work with you – We support financial wellbeing for our customers and the wider community

The successful candidate will not only have a successful and fulfilling career with us but will also receive a fantastic…