Desk Technician
Job in
Northampton, Northamptonshire, NN1, England, UK
Listed on 2026-09-19
Listing for:
Zenopa
Full Time
position Listed on 2026-09-19
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, CRM Systems & Management
Job Description & How to Apply Below
Zenopa are supporting a leader in Veterinary Dental equipment and software, who are seeking a Support Desk Technician to join their growing team. This role is based 5x per on-site in Northampton
The Support Technician provides first-line technical support for equipment and software, delivering high-quality customer service via phone, email, and remote access. The role involves troubleshooting hardware and software issues, managing technical cases through the CRM system, coordinating loan equipment and spare parts, and liaising with internal teams and external suppliers to ensure timely issue resolution.
- Provide first-line technical support for dental equipment and software via telephone and email.
- Follow established troubleshooting procedures and escalate unresolved issues to second-line support or suppliers when required.
- Diagnose issues across all supported equipment and software, ensuring all troubleshooting options are explored.
- Raise and manage technical cases in the CRM (Customer Relationship Management) system.
- Create customer quotations in CRM and email quotes and quotation reports to end customers.
- Handle software-related queries and determine the most appropriate resolution.
- Coordinate warranty parts requests by emailing suppliers and creating corresponding CRM cases.
- Perform remote software installations on new equipment.
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