IT Support Apprentice

We are looking for an enthusiastic and motivated IT Support Apprentice to join a Managed Service Provider (MSP) team in Northampton. This is an excellent opportunity for someone looking to begin their career in IT whilst gaining hands-on experience and a recognised qualification.

You will work alongside experienced engineers supporting a range of business customers, learning how to diagnose technical issues, deliver excellent customer service, and maintain IT systems across multiple environments.

Key Responsibilities

* Provide first-line technical support to customers via phone, email and remote support tools.

* Log, categorise and prioritise support tickets using the service desk system.

* Troubleshoot hardware, software and connectivity issues.

* Assist with the setup and configuration of PCs, laptops, mobile devices and peripherals.

* Support Microsoft 365 environments, including Outlook, Teams and SharePoint.

* Help maintain user accounts within Active Directory and Microsoft Entra .

* Escalate more complex incidents to senior engineers when required.

* Assist with desktop deployments and hardware replacements.

* Maintain accurate documentation of incidents, requests and resolutions.

* Learn and follow IT security best practices and company procedures.

Skills & Attributes

* Passion for technology and IT.

* Strong communication skills.

* Excellent customer service attitude.

* Good problem-solving ability.

* Ability to work independently and as part of a team.

* Basic understanding of Windows operating systems and Microsoft Office