Motor Claims Manager

Overview

• Are You looking to step into a leadership role where you can own team performance, influence client outcomes, and drive real financial impact?
• Join our Client on a 12 month fixed term contract as a Motor Claims Manager, where you'll lead a high-performing motor recovery team responsible for recovering our clients' losses, directly impacting financial outcomes.
• Based around Northamptonshire, this role provides an exciting opportunity to coach and develop our claims handlers to deliver exceptional service.

• Our Client prides themselves on being proactive, detail-oriented professionals who are dedicated to supporting each other's growth and achieving shared success.

Responsibilities

• In this Motor Claims Manager role, you'll take ownership of the day-to-day management of a corporate client motor recovery team. You'll work closely with the management teams to deliver exceptional client service and achieve key targets.
• Your responsibilities will include:
• Leading and mentoring a team of claims handlers, ensuring they meet client service level agreements and key performance indicators.
• Acting as the key link between claims handlers and the management teams, ensuring smooth communication and alignment.
• Overseeing the documentation of recovery procedures and preparing for client service reviews.
• Monitoring team performance, providing training, and addressing any issues in a fair and timely manner.
• Managing high-profile or contentious cases, ensuring quality standards are met and client outcomes are optimised.
• Supporting financial targets by controlling the claim lifecycle and assisting with aged debt recovery

Qualifications

• Experience in motor claims handling within a legal, insurance, or claims management environment, including pre-litigated claims.
• Team management and people responsibility experience within a similar setting.
• Proven experience working as a Claim Manager and working directly with clients, including hosting client meetings.
• Strong leadership skills, with the ability to motivate and guide a team to achieve high performance.
• Excellent organisational skills, attention to detail, and the ability to meet deadlines.
• A proactive and pragmatic approach, with the ability to think critically and solve problems effectively.
• Outstanding communication skills, with the ability to build credibility and maintain strong relationships with clients and stakeholders.
• A flexible and adaptable mindset, with a willingness to accommodate unexpected situations.
• Eligible to work in the UK.

We recognise that not every candidate will meet all criteria. If you have strong team leadership experience and exposure to claims or client-facing environments, we'd still encourage you to apply.