Motor Investigator

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Motor Investigator

Job Location:

United Kingdom Job Type: Permanent Remuneration:
Competitive salary taking into account skills, experience and qualifications.

Reporting to the Motor Investigations Team Manager, you will join a high-performing group of eight investigators, dedicated to handling a full range of Motor claims—including vehicle damage, personal injury, credit hire, policy fraud, accidental damage, fire, and theft across self-drive hire, Motor Trade, and Fleet. You'll take ownership of a caseload of high-value investigations from start to finish, working closely with our Fraud Data & Insight Team and adjusting colleagues, while engaging directly with policyholders, brokers, and insurers.

This is a strategic role that demands technical expertise, investigative acumen, and strong stakeholder engagement. You'll be responsible for conducting video interviews, identifying and evidencing fraudulent activity, and collaborating with panel solicitors to secure the best outcomes for our clients. Your ability to interpret insurance schedules, apply Civil Procedure Rules, and produce clear, professional reports will be key to your success.

We're looking for someone who brings credibility, confidence, and a proactive mindset to the role.

• Motor Claims Experience – Recent hands-on experience handling & investigating Motor claims is essential.
• Interviewing Skills – Ability to conduct structured conversation management interviews via video with customers and witnesses.
• Fraud Detection – Skilled in identifying, investigating, and evidencing policy breaches and fraudulent activity.
• Legal Knowledge – Understanding of litigation procedures and the Civil Procedure Rules relevant to insurance claims.
• Solicitor Liaison – Confidence and experience in instructing and guiding panel solicitors to achieve optimal outcomes.
• Commercial Motor Awareness – Familiarity with motor trade and fleet claims, insurance schedules, and policy endorsements.
• Stakeholder Credibility – Strong personal attributes that earn respect and trust from internal and external stakeholders.
• Report Writing – Ability to produce clear, professional, and insightful investigation reports.

• Competitive salary taking into account skills, experience and qualifications.
• A Self Invested Personal Pension Scheme (SIPP).
• Holiday allowance of 25 days plus bank holidays.
• Flexible working from our office or your home.
• Health & support Private healthcare plan (including pre-existing conditions).
• Life assurance.
• Employee assistance programme for employee wellbeing.
• Wellbeing and digital GP apps.
• Group Income Protection.
• Voluntary flexible benefits – green car scheme.
• Health assessment.
• Travel insurance.
• Dental cover.
• Cycle to work scheme.
• Season ticket loan.
• Discounts on various products and services.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital-family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

This isn't just a position, it's a pivotal role in shaping our industry. At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University.

This isn't just a job; it's an opportunity to shape the future of insurance.

Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

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