Insurance Relationship Manager

Salary: up to £59,000

Contract Type: Full time, Permanent

Work Life Balance: Mainly remote with occasional travel to our Northampton or Crawley office

Candidate Journey: Our goal is to reply to applications within 3 working days. Additionally, we make sure to acknowledge, evaluate, and respond to all applications as a way of showing our appreciation for your time and effort in applying to us.

Interview Process:

• 30 minute phone call with recruitment

• 2nd stage 1 hour competency based with Hiring Manager

• Final stage 30 minutes with CIO

Ready to help redefine insurance?

We’re an award-winning business that’s changed how customers experience insurance. By challenging traditional thinking and raising the bar on service, we’ve built a reputation for doing things differently.

Our people are at the heart of that success. We invest in talent, back bold ideas and create space for innovation to flourish because growth happens when great people are empowered to do their best work.

With a global ambition to innovate, dominate and disrupt niche insurance markets, we’re looking for forward-thinkers who thrive on change and want to shape the future of the industry.

We're looking for an experienced Insurer Relationship Manager to help manage and develop our relationships with our travel insurance partners.

You’ll play an important role in making sure our insurer partnerships are working effectively, from managing day-to-day relationships and monitoring performance to supporting contract negotiations, product development and regulatory requirements.

Working closely with our insurers and internal teams, you’ll help identify opportunities to improve our products, strengthen partnerships and ultimately deliver better outcomes for our customers.

• Managing insurer relationships: Act as the main point of contact for your allocated insurance partners, building strong relationships and ensuring regular communication and collaboration.

• Overseeing partner performance: Lead regular governance and performance review meetings, monitoring service levels, objectives and contractual commitments to identify areas for improvement.

• Supporting contract negotiations: Assist with negotiating and managing insurer agreements, ensuring both parties are meeting their obligations.

• Monitoring and reporting: Track insurer performance against agreed OKRs and SLAs, providing meaningful insights and updates to senior stakeholders.

• Supporting product development: Work alongside our Insurance Product Team and insurer partners to develop new travel insurance products and improve existing propositions.

• Ensuring regulatory compliance: Work with our Legal and Compliance teams to ensure partnerships meet regulatory requirements, including Fair Value Assessments and relevant industry standards.

• Collaborating across the business: Partner with teams including Pricing, Claims, Sales, Marketing and Customer Service to ensure our insurer relationships support wider business objectives.

• Driving continuous improvement: Use performance data, customer feedback and internal insights to identify opportunities to improve service delivery, products and partner relationships.

We're looking for someone who enjoys building strong working relationships and can confidently manage conversations with both external partners and internal stakeholders.

Ideally, you’ll bring:

• Experience managing insurer or strategic partner relationships, ideally within travel, pet or general insurance.

• Experience working in financial services.

• A good understanding of insurance products, underwriting principles and claims processes.

• Experience working with insurer agreements, service levels and performance measures.

• Strong communication,…