Transport Specialist

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes' World's Best Employers 2025.

At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

 Find your place. Transform your future  

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

 People transform when they Love What They Do  

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

What you will be doing

To facilitate the delivery of Company orders to meet customer demand and maintain customer satisfaction by meeting customer agreed delivery dates.
To support internal and external complaints process to ensure complaints are acknowledge and resolved within a timely manor to improve customer satisfaction
To support a synchronised reverse logistics programme with project deployments ensuring costs are minimised, and customer satisfaction / SLA's are maintained
Support the creation and maintenance of an engaged workforce within the Supply Chain Operations teams through coaching and development to promote a positive work culture to meet the current and future needs of the business.
To build strong relationships with service providers to ensure the supply chain is continually developed in line with the departmental company strategy.
To drive and maintain a culture of continuous improvement through innovation and commercial awareness to enhance the customer experience and financial performances.
To facilitate the process for revenue recognition from all customer orders on a daily basis ensuring a TMS system's data integrity reflects physical product flow.
Client interfacing to communicate supply chain processes and negotiate costs related to value added services
To lead departmental projects to enhance SCM performance You will ideally have

Good knowledge and experience within a European Supply Chain including experience of 3rd party logistics management including associated systems
Good project management skills and strong commercial awareness.
Ability to adopt and embrace the management of change and culture
Ability to analyse current operation and future procedural requirements.
Strong relationship skills with customers and service providers with the ability to network and negotiate at peer level.
Excellent people skills - ability to lead, inspire, develop, coach, motivate.
Strong communication and presentation skills for Senior Mgt level and Customer communications
Good knowledge and experience of Performance Measurements
Proven track record on Customer focus and understanding of requirements (both internal and external)  

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In return for your commitment, you can expect

At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.

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