Homeowner Services Manager

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Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and we continue to deliver high quality affordable homes across the country.

We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.

The role of Homeowner Services Manager at Sage Homes will lead the Homeowner Services team, ensuring high-quality service delivery to shared ownership customers. This role focuses on enhancing customer experience, driving digital engagement, and improving operational efficiency. The manager oversees the entire customer journey—from onboarding to ongoing support—while ensuring compliance with policies and standards.

This role is based from our Northampton office on a permanent contract, and you will be required to be in Northampton a minimum of 3 days per week.

• Lead and manage the Homeowner Services team, fostering performance and development.
• Oversee lease management, rents, service charges, and contractual obligations.
• Resolve customer issues, complaints, and covenant breaches via the Sage portal.
• Drive digital transformation, including improvements to the ‘My Sage Home' portal.
• Promote staircasing opportunities and manage related processes.
• Produce reports and KPIs, including arrears analysis and recommendations.

• In depth knowledge of leasehold management, staircasing, and service charge budgets.
• Proven leadership experience with a focus on coaching and team development.
• Skilled in digital housing systems and Microsoft Excel.
• Highly organised, customer-focused, and proactive in problem-solving.
• Able to manage complex defect cases and legal relationships with managing agents.
• Committed to fostering an inclusive, respectful, and responsive environment.

• 25 days holiday, and an additional day for every year of service (up to five days)
• Annual discretionary bonus scheme.
• A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP Sessions.
• Study support package, helping you achieve your personal and professional development ambitions.
• Workplace Pension – matching personal contributions up to 5%