Aftermarket Manager

Aftermarket Manager

Location:

Corby, Northamptonshire (Office-based with extensive customer visits)

Hours:

Monday–Friday, 08:00–17:00
Salary: £65,000 basic + KPI bonus

Elite Consultancy Network is proud to be recruiting an Aftermarket Manager (Service & Parts) on behalf of a fast-growing, independent plant and construction equipment dealer representing a leading global OEM across the East Midlands and East Anglia.
This is a senior, commercially focused leadership role, central to driving parts and service profitability, customer retention and long-term business growth. The successful candidate will take full ownership of the aftermarket operation, leading both Service and Parts as a key profit centre within the business.

The Role Reporting directly to the General Manager, the Aftermarket Manager will be responsible for the overall performance, growth and operational excellence of the Service and Parts function.
Key objectives include increasing parts and labour revenue, improving margins, driving workshop efficiency and ensuring consistently high customer satisfaction.
This is a hands-on role, suited to someone who enjoys being close to the operation, customers and team, while also applying strong commercial discipline and structure.

Key Responsibilities
Full leadership and management of the Service and Parts departments
Drive revenue growth and margin improvement across labour, parts and aftermarket services
Ownership of aftermarket P&L, forecasting and budget control
Improve workshop throughput and productivity, working closely with Sales on PDI and machine delivery schedules
Develop and motivate the service and parts teams through clear structure, targets and accountability
Ensure effective use of dealer management/CRM systems (Dealer Manager experience preferred)
Liaise with OEM partners on parts supply, warranty and technical matters
Deliver aftermarket marketing initiatives, promotions and customer campaigns
Enforce policies, procedures and Health & Safety compliance
Carry out quality control checks to maintain high workmanship standards
Maintain strong relationships with key customers and proactively identify upselling opportunities

Candidate Profile
Proven experience in an Aftermarket, Service Manager or Parts Manager role within plant, construction equipment, automotive or dealer environments
Strong commercial and sales-driven mindset
Demonstrable success in growing parts and service revenue and margins
Experience using Dealer Manager or similar dealer management systems
Solid understanding of aftermarket operations, workshop control and customer support
Strong leadership, communication and negotiation skills
High levels of customer focus with a proactive, problem-solving approach