Product and Proposition Manager

Overview

As a Product and Proposition Manager, you will play a key part in taking products into the next stage of their evolution. The role is all about driving enhancements end‑to‑end; you will understand the full process map, the technology platform on which products sit, and the controls environment that governs them, particularly for higher risk products.

The initial product you will be responsible for has already undergone significant remediation and now offers the opportunity to be reimagined. You will help us challenge assumptions and rethink how the product should operate in the future, identifying opportunities to streamline processes, strengthen controls, and ultimately deliver a more resilient, efficient, and customer‑focused product.

• Design implementation for product journeys and product features.
• Product and/or operational experience with the ability to understand how a product works today and how it can be improved for the future.
• Stakeholder engagement skills with a collaborative approach and the ability to influence, align, and drive outcomes across diverse teams.

• Risk and controls experience with the ability to assess, strengthen, and embed effective control frameworks across product journeys.
• Proven background in process enhancement; identifying inefficiencies and redesigning workflows to improve resilience, efficiency, and customer outcomes.

This role can be based in either Northampton or London.

To manage and develop existing and new products and/or services, and where applicable, ownership of related customer and colleague journeys. The role involves developing the product strategy, driving change through Barclays execution teams, making key decisions in the product lifecycle, and owning associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls.

• Development of customer level strategies & solutions that are tailored to customers’ needs.
• Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
• Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.
• Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/proposition/journey.
• Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
• Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product/process before launch.
• Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch of new products effectively.
• Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an…