Account Manager; Hard FM

We are recruiting an experienced Account Manager to lead a multi-site Hard FM contract.

• Full P&L ownership and financial accountability.
• Lead Hard FM delivery including PPM, reactive maintenance, M&E compliance and small works.
• Ensure statutory compliance, governance and H&S standards are met.
• Act as senior escalation point across sites.
• Manage and develop site teams.
• Drive operational improvement, reporting accuracy and service performance.
• Build strong client relationships within a demanding public-sector framework.
• Identify opportunities for contract growth and service development.
• Work collaboratively with a central projects team delivering capital works.

• Proven experience as an Account Manager or Senior FM Leader within Hard FM.
• Background within an FM provider.
• Experience managing P&L and commercial performance.
• Strong compliance and H&S knowledge within regulated environments.
• Comfortable operating within life sciences, laboratory or manufacturing settings.
• Willingness to travel nationally.
• Enhanced DBS required.

• Technical (electrical/mechanical) background.
• NEBOSH or IOSH qualification.
• Experience managing public sector contracts.
• Experience turning around or improving underperforming contracts.

This is a senior leadership role with full P&L ownership of a £3-4m contract. The contract requires stabilisation, improved reporting, strengthened compliance and long-term growth. The Account Manager will operate as the senior escalation point across multiple UK sites and drive operational and commercial performance.