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Telephony Team Lead: Customer Experience & Performance

Job in Northampton, Northamptonshire, NN1, England, UK
Listing for: Barclays
Full Time position
Listed on 2026-03-09
Job specializations:
  • Management
    Client Relationship Manager
Job Description & How to Apply Below
A leading financial institution is seeking a Telephony Team Manager in Northampton. The role involves leading a team of customer service advisors, ensuring high-quality service delivery, and managing day-to-day operations. Ideal candidates will possess strong leadership, communication, and organisational skills with experience in a telephony environment. The position offers a hybrid working model, allowing flexible work arrangements while fostering team development and performance improvements.
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