Team Manager; Night Shift

Overview

Team Manager (Night Shift)

Salary starting at £36,353 plus £906.12 per month shift allowance, 10% bonus potential, 25 days annual leave and generous pension scheme

Full time Permanent

Midlands Super Hub, Dirft Drive, Crick, NN6 7GZ

At Royal Mail, we're committed to being the best delivery service in the UK. As the world continues to develop, we develop too; keeping up with the times and providing the best for our colleagues and customers; creating a Royal Mail they can rely on, now and in the future.

As part of our strategy, Royal Mail has created a network of new and exciting automated Parcel Hubs, the largest of its kind in the Royal Mail network being the Midlands Super Hub. These Hubs will be world-class; providing state-of-the-art automation sortation solutions helping us to ensure we continue to excel at providing a great service to all our customers and the communities we deliver to.

We are looking for a passionate, motivated, and experienced Team Manager who is looking for a new challenge to join the Hubs leadership team and be part of our future. You will play an instrumental part in the fast-paced environment of the Hub, managing and leading our Hub teams to build trusted relationships and delivering a world class automated operation with the capability to process 40,000 parcels an hour.

This is a role where you can take control and make a difference. During the night shift, employees and engineers will look to you to lead the way. You'll motivate them to achieve their best every day and work with them over time to help them develop and reach their potential. It'll be up to you to help the team to meet a range of operational targets, each one critical to improving our offering to customers, saving them money on a fast, high-quality service.

The Team Manager is responsible for daily work plan clearance to achieve performance and budgetary targets through participation, motivation, and cross functional workings and in-flight decision making. It is vital as a Team Manager to create and support the environment in which trust between colleagues both frontline and managerial, underpins our focus to achieve excellence. This role must have the ability to provide systematic and organised approach to day-to-day operation clearance.

Furthermore, the role will be responsible for pursuing achievement of safety, quality, financial, customer, automation, and employee targets and objectives.

The Team Manager is responsible for first line HR processes, such as Conduct and Attendance, Engagement, Performance, and more, and for measurement and display of key metrics for the work area, and the analysis, and continuous improvement of them. You will be managing up to 50 staff in your work area, requiring management of complex systems, and also matrix management of additional staff across the unit.

Other responsibilities include:

• Managing the movement of mail on a structured workplan, such as arrivals to dispatches.
• Ensuring quality of service for long distance mail, critical time trailers, and demanding containers, requiring a high level of focus.
• Engage and coordinating a team of people, driving performance, and identifying improvement.
• Supervising manual operations of containers and other systems.

It's an important time in our history as we make tech a bigger part of our operation and you'll be essential in helping our people to adapt and us to grow and evolve.

To be truly successful in this role, you'll possess the following knowledge, skills, and experience:

• A persuasive leader with drive and a well-developed ability to identify and resolve problems to a high standard through team engagement and building trust.
• Able to work under pressure in an automated environment, reacting to operational issues as they occur through team-working and problem solving with others.
• Knowledge of automated environment and parcel site benefits, Flow Room and Supervisory Control and Data Acquisition (SCADA), mech performance metrics and the role of engineering in effective automation performance.
• Managing diverse teams in a Unionised environment, and the ability to influence and challenge in a positive style.
• Desirably, knowledge or experience of an automated environment.

Monday to Friday, 22:00 - 06:12.

If you are interested in applying, please complete your application online and submit your current CV.

The assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise provided on the day.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in…