Block Management Manager

Block Management Manager

About the Business

This role sits within a well-established regional firm with strong roots across the Midlands and a growing block management portfolio. The business has an excellent reputation across residential sales, lettings and commercial, with block management now a strategic growth area.

An experienced Block Management Manager to lead and develop a residential block portfolio, oversee compliance, and support junior property managers. This is a hands‑on leadership role combining operational delivery, client relationship management and team development.

You will manage your own portfolio while also improving systems, service standards and profitability across the block division.

• Manage a portfolio of residential blocks and estates
• Prepare and manage service charge budgets (annual cycles)
• Conduct site inspections (typically quarterly)
• Ensure compliance with health & safety, fire risk and building safety regulations
• Manage insurance renewals and claims

• Approve service charge expenditure
• Work alongside accounts on reconciliations and year‑end packs
• Monitor arrears and oversee debt recovery processes
• Ensure client monies are handled in line with RICS guidance

• Act as primary point of contact for freeholders, RMCs and RTMs
• Chair and attend AGMs
• Manage complaints and complex resident issues
• Maintain strong contractor relationships

• Support and mentor junior property managers
• Implement process improvements
• Ensure KPIs and service standards are met

• Block management experience
• Strong working knowledge of:
  • Service charge budgeting
  • Section 20 consultations
  • Leasehold legislation
  • Building safety compliance
• Experience managing RMC and RTM structures
• Confident chairing AGMs
• Highly organised with strong financial awareness

• IRPM / TPI qualification (or working towards)
• RICS-accredited background

• Commercially aware
• Calm under pressure
• Strong communicator
• Process-driven
• Professional and client-focused

• Established brand with strong regional reputation
• Growing block portfolio with development opportunity
• Clear progression pathway
• Supportive senior leadership
• Opportunity to shape and grow the block division