Product and Proposition Manager - Credit Cards

Join us as a Product and Proposition Manager - Credit Cards, where you will help shape the future of banking by leading the decommissioning of the credit cards online platform, ensuring considerable risk management, governance, and control oversight throughout the transition. Key responsibilities include defining and targeting the impacted customer population, managing credit and digital customer outcomes, and ensuring all activity supports good customer experiences.

The role also focuses on delivering the decommissioning plan on time while maintaining high standards of operational integrity and regulatory compliance.

• Demonstrable experience of working with and managing a broad range of stakeholders in a matrix environment.
• Experience or knowledge of Credit Cards, or Risk Management
• Considerable understanding of Customer journey management and improvement.
• Experience of using data to make decisions and recommendations.
• AGILE delivery experience.
• Considerable background in risk and control frameworks.
• Considerable understanding of governance activities across the product lifecycle, including regulatory frameworks (e.g. FCA, Consumer Duty, NAPA, DRA, RRA).
• Solid knowledge of risk management principles, including policy interpretation and application.
• Proven ability to identify, assess, and manage risk, including reputational risk.
• Considerable strategic thinking skills, with the ability to align product decisions to regulatory and business objectives.

• Experience in product management.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role can be based in London, Northampton, Manchester, or Glasgow.

To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls.

• Development of customer level strategies & solutions that are tailored to customers’ needs.
• Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
• Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.
• Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.
• Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
• Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch.
• Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively.
• Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using…