Account Manager - FM

We are seeking an experienced and commercially focused Account Manager to lead the delivery of integrated facilities management services across a high-profile portfolio. You will play a key role in ensuring operational excellence, maintaining compliance, driving commercial performance, and leading a high-performing team to deliver exceptional service standards.

Client Details

Our client are a well known Property and FM contractor looking to add an Account Manager to their trophy contract based in Northampton.

Description

Ensure health and safety standards are consistently achieved and maintained across the contract.
Take ownership of the contract's financial performance, including full accountability for profit and loss management.
Deliver operational services in line with agreed procedures, service standards, and contractual requirements.
Identify opportunities to improve efficiency, productivity, and overall contract performance.
Challenge existing ways of working and drive continuous improvement initiatives.
Lead and implement innovation and change programmes to enhance service delivery.
Build and maintain strong client and stakeholder relationships.
Provide effective leadership, coaching, and development to operational teams.

Profile

Proven experience managing operational service contracts within a facilities management, property, infrastructure, or similar environment.
Strong understanding of service level agreements (SLAs) and contractual performance measures.
Experience delivering against contractual obligations and client expectations.
Extensive people management and leadership experience.
A track record of managing contract performance, budgets, and commercial targets.
Strong knowledge of health and safety legislation and best practice.
The ability to make informed decisions and take accountability for outcomes.
Excellent communication and stakeholder management skills.
The credibility, presence, and leadership qualities expected of a senior management professional.

Job Offer

Competitive salary and comprehensive benefits package.
Opportunity to work with a large organisation in the property industry.
Permanent role with potential for career development.
Engaging and impactful work environment within Northampton schools