KYC Operations Manager

Join Barclays as a KYC Operations Manager, leading the operational delivery of KYC Refresh activities across Barclaycard Payments Acquiring. You will ensure merchant customer due diligence reviews are completed effectively, regulatory and policy requirements are met, financial crime risks are appropriately managed, and customer records remain accurate throughout the customer lifecycle.

Barclays’ payments acceptance business provides critical infrastructure to the UK economy, processing billions of pounds of payments annually for both small businesses and domestic and international corporate clients.

In April 2025, we announced a long‑term partnership with Brookfield Asset Management to grow and transform the payments acceptance business by broadening the range of services offered, enhancing the experience for both existing and prospective clients. Leveraging extensive client relationships and deep experience of UK payments, we will create an environment of continuous innovation – activated by Brookfield’s global private equity expertise in payments, technology, operational transformation and corporate carve‑outs – to ensure the business is strategically positioned for long‑term growth.

Barclays will invest approximately £400m in the new business, the majority of which will be incurred during the first three years. Performance‑linked incentives will drive greater alignment between the partners, underpinning the long‑term commitment to the transformation. Barclays and Brookfield will work to create a standalone entity over time, continuing to use the Barclaycard Payments (BPL) brand and acting as the sole payments acceptance services provider to Barclays’ clients for a minimum of ten years.

For more information on our partnership with Brookfield, please visit .

To be successful as a KYC Operations Manager, you must have the following essential skills:

• Experience leading operational teams in customer onboarding, KYC refresh, remediation or financial crime operations, ensuring delivery against service, quality and risk objectives.
• Considerable organisational and planning skills, with the ability to manage competing priorities, operational demand and change activity in a fast‑paced environment.
• Ability to manage operational performance against agreed service levels, quality standards, productivity targets and risk metrics, taking corrective action where required
• Excellent stakeholder management skills, with the ability to build effective relationships across Operations, Financial Crime, Compliance, Risk and Business teams.
• Ability to identify and implement process improvements, simplification opportunities and operational efficiencies while maintaining a robust control environment.

Some other highly valued skills may include:

• Experience with in Barclaycard Payments, Merchant Acquiring or broader Financial Crime Operations.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job‑specific technical skills.

This role will be based in Northampton.

To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators.

• Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.
• Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.
• Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
• Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.
• Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of…