Crime & Intelligence Manager

Better places, thriving communities.

• Day to day supervision of the client's Crime & Intelligence team
• Produce Crime & Intelligence Analysis to an excellent standard in order to support the workload of the analytical team which can be used as best practice standards
• Mentor, train and develop the skills of the Crime Analysts in order to ensure comparison to national standards and excellent customer service/service delivery to the client
• Lead on local and national crime partnership/external and internal partnership assessment, review and relationship management
• Develop, review and continuously improve all analytical processes and procedures to ensure high standards and efficiency
• Promote and progress intelligence-led deployment of security resources and identify and promote other intelligence-led opportunities
• Work and communicate with other support functions as appropriate to ensure workflow is effective and delivers the right output in the right timescales
• Work closely with other departmental leads, including the Security Operations Lead and SOC Lead, to ensure effective collaboration, clear handovers and smooth, consistent processes across all service provisions where necessary
• Lead the team in a way that is in line with company values and behaviours and leading the team to fulfil their potential and to exceed client's expectations
• Involve team in problem solving, workflow creation and improvement ideas to gain the best solutions whilst creating the buy in and engagement of team members
• Proactively manage the team to ensure high levels of performance and attendance including daily huddles, 121s and PDRs
• Work closely with the Crime Analysts to deliver a service that creates tangible and maximum return on investment for the client, and can drive the resource to risk deployment
• Ensure the team respond to all customer calls and requests within target guidelines and give our customers an excellent customer experience at all times
• Ensure processing standards are high and errors minimised
• Ensure compliance with GDPR and other relevant legislation and Company and Client quality standards
• Escalate any incident outside of experience or control and follow all actions as specified regard to issues arising during the course of their duties
• Identify security intelligence & information sources networks with public, law enforcement & government agencies, maintaining a close working partnership
• Assess, define and lead intelligence partnerships to create value for the client in the long term.
  
  E.g. Police, Government agencies, other retailers and third-party networks
• Work closely with the wider internal intelligence network to ensure we leverage our resources in support of the client

• Day to day supervision of the client's Crime & Intelligence team
• Produce Crime & Intelligence Analysis to an excellent standard in order to support the workload of the analytical team which can be used as best practice standards
• Mentor, train and develop the skills of the Crime Analysts in order to ensure comparison to national standards and excellent customer service/service delivery to the client
• Lead on local and national crime partnership/external and internal partnership assessment, review and relationship management
• Develop, review and continuously improve all analytical processes and procedures to ensure high standards and efficiency
• Promote and progress intelligence-led deployment of security resources and identify and promote other intelligence-led opportunities
• Work and communicate with other support functions as appropriate to ensure workflow is effective and delivers the right output in the right timescales
• Work closely with other departmental leads, including the Security Operations Lead…