Logistics Operations Leader
Listed on 2026-10-22
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Management
Client Relationship Management, Operations Management, Contracts Manager, General Management
Location: Crick
We are recruiting for a Contract Manager to manage the operations of a Customer Contract and provide expert leadership, management, consultation and direction within and across our site in Crick in order to deliver a high quality and safe service to XPO Logistics customers.
Pay, benefits and more:
We’re looking to offer a salary of up to £42,000 per annum. In addition, we offer 25 days holiday (plus bank holidays), as well as the option to buy additional days. You’ll have access to a variety of high street discounts, as well as a cycle to work scheme, a workplace pension, and many other perks.
What you’ll do on a typical day:
- Proactively manage the daily activities of XPO Logistics’ operations on behalf of the key account customer
- Ensure that all Contract teams are customer focused and responsive to both internal and external customer requirements. Create excellence in customer relationship
- management by improving the service offered.
- To assist the Regional Manager in all aspects on the contract requirements in developing the Account.
- Ensure the contract makes the maximum contribution to the business by continuously monitoring the P&L and taking appropriate action to increase profitability for both XPO and the customer.
- Work closely with RGM keeping them informed of any changes made.
- Take control of contract costs within budgeted levels and assist in Budget preparation with the RGM as required.
- Take responsibility for contract health and safety and co-ordination of associated activities.
- Manage and present KPI information, both internally and to the customer
- To manage the interface between XPO Logistics and it’s clients, ensuring that the interests of both parties are protected.
- To manage the team’s performance. To assist in absentee and holiday cover where required.
- To manage all communication with the customer from day to day to Monthly Contract reviews and bi-monthly review with the Account Manager.
- To manage the accuracy of charging and invoicing information and resolve related
What you need to succeed at XPO:
- Evidence of operational management experience in a complex logistics, transport & manufacturing environment
- Wide ranging communication techniques: written and oral, listening, influencing, positive body language and facilitation
- Taking responsibility and demonstrating commitment
- Evidence of respect and integrity
- Analytical skills (structural & behavioural)
- Experience of managing conflicting priorities in a fast-moving environment and planning and organising skills
- Decision making
- CPC
Be part of something big.
We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered and where you can bring your true self to work. You may not feel you tick all of the boxes we have written above, so even if your experience doesn’t precisely match the job description but you feel you have the skills needed, please feel free to reach out to our recruitment team for an initial discussion.
Your skills and passion set you apart and we welcome diverse people and perspectives encourage applications from people of all different backgrounds and identities. To empower you to do as well as possible during the recruitment process, if you require any changes or amendments to our application and interviews, please don’t hesitate to let us know.
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