Housing Officer, Real Estate​/Property

Contract | Civic Recruitment Limited | United Kingdom

Community & Social

City Northampton

Province Northamptonshire

Postal Code NE15

As a Neighbourhood Housing Officer, you will deliver a customer-focused housing management service to tenants and leaseholders, ensuring communities are safe, sustainable, and well-managed. You will manage a varied caseload covering tenancy management, estate inspections, income collection, arrears recovery, tenancy enforcement, anti-social behaviour, estate management, and tenancy sustainment.

• Undertake estate inspections, estate walkabouts, and property inspections.
• Carry out tenancy reviews, tenancy audits, and settling-in visits.
• Manage tenancy-related issues, including breaches of tenancy conditions.
• Investigate and respond to anti-social behaviour and unacceptable behaviour reports.
• Identify vulnerable tenants and make referrals to support services where appropriate.
• Support tenants in sustaining their tenancies and maintaining independence.
• Manage rent arrears cases and negotiate repayment arrangements.
• Carry out home visits, office interviews, and customer meetings.
• Assist with welfare benefit applications and tenancy-related support.
• Prepare and serve legal notices and support legal enforcement processes.
• Attend possession hearings, court proceedings, and evictions where required.
• Conduct pre-void inspections and support the re-letting of empty properties.
• Undertake viewings, tenancy sign-ups, and welcome visits.
• Work collaboratively with housing, finance, support services, property teams, and external agencies.
• Maintain accurate records, case notes, reports, and performance data.
• Ensure safeguarding concerns are identified and reported appropriately.

• Minimum 3 years' experience working within Housing Management, Tenancy Management, or a similar Local Authority/Registered Provider role.
• Experience undertaking estate inspections and tenancy reviews.
• Experience managing rent arrears and income recovery cases.
• Experience investigating tenancy breaches and anti-social behaviour.
• Experience preparing legal notices and supporting possession proceedings.
• Knowledge of housing legislation, regulation, and case law.
• Experience working with vulnerable customers and complex needs.
• Experience managing a busy caseload and meeting performance targets.
• Experience working with housing partners, stakeholders, and external agencies.
• Excellent customer service, negotiation, and communication skills.

• GCSEs (or equivalent), including English and Mathematics.
• Full UK Driving Licence.
• Access to a vehicle for business use.
• Ability to obtain business insurance for work-related travel.
• Strong IT skills and experience using housing management systems.
• DBS Check required.

• Working hours:
  
  37 hours per week.
• Location split between Corby and Kettering.
• Approximately 60% of the role is site-based.
• Full UK Driving Licence and access to a vehicle required.