Retail General Manager

Job reference REQ
005039 Date posted 29/10/2026 Final date to receive applications 12/11/2026 Location 55 to 57 Abingdon Street, Northampton - NN1 2AW
Salary Starting full-time salary £33,385 a year. Package 35 days holiday a year in Retail. Excellent training and career development, Company pension, pay progression at 6 months and 2 years Discounts at gyms, restaurants and more Contractual hours 35 Job category/type Full time Attachments Blank

Are you an experienced retail leader ready to take on a bigger challenge?

If so, this could be the opportunity for you.

Permanent, 35 hours a week.

Scope's Northampton shop, 55-57 Abington Street, Northampton, NN1 2AW

Please note that successful candidates will be subject to an enhanced DBS check.

We welcome all applications by 11:59pm GMT 12 November 2026.

We're looking for a Retail General Manager to lead one of Scope's large-format retail stores in Northampton. This is an opportunity to take the lead in a fast-paced, high-volume environment that brings together retail, ecommerce, warehouse operations and community engagement, all while making a real difference for disabled people and their families.

You’ll have the autonomy to lead a complex retail business, develop commercial strategies, inspire large teams of colleagues and volunteers, and drive income growth across multiple sales channels including in-store trading, eBay and other online platforms.

As Retail General Manager, you’ll be accountable for delivering the shop’s full commercial potential while creating an outstanding customer and donor experience.

In this role you will:

• Lead, motivate and develop a large and diverse team of paid colleagues and volunteers.
• Deliver sales, profit and growth targets across a range of income streams.
• Drive performance across shop-floor trading, ecommerce, Gift Aid, donated stock, corporate stock and new goods.
• Expand online sales opportunities through platforms such as eBay and other digital channels.
• Oversee stock-processing and distribution operations to maximise productivity and value.
• Create a welcoming, inclusive and engaging environment for customers and donors.
• Build strong partnerships with local businesses, community groups and supporters to increase engagement and stock generation.
• Use commercial insight, performance data and KPIs to identify opportunities and improve results.
• Maintain high standards of visual merchandising, stock management, operational efficiency and customer service.
• Take overall accountability for financial controls, safeguarding, compliance, health and safety, and the smooth running of the store.

This is a varied and rewarding role where no two days are the same, offering the opportunity to lead a significant retail operation while helping Scope generate vital income to support disabled people across the UK.

For more information about the role’s responsibilities and the skills and experience required, use the Full job description

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.

We're looking for a commercially minded retail leader who can inspire teams, drive performance and deliver exceptional customer experiences in a fast-paced environment.

You will:

• Have experience leading large-scale retail operations and delivering strong commercial results.
• Be able to demonstrate a track record of increasing sales, driving profitability and achieving ambitious targets.
• Have strong leadership skills and experience of developing high-performing, inclusive teams.
• Bring excellent organisational and operational skills, including experience managing stock, warehouse or logistics operations.
• Be confident using performance data and…