Customer Sales Coordinator

Are you a proactive communicator with a passion for building relationships? Commercial at City Plumbing is expanding, and we are looking for a Customer Sales Representative. This role is perfect for people who are comfortable on the phone and want to grow their career.

As a Customer Sales Representative, you will be the engine behind our growth. You won't just be selling, you’ll be identifying opportunities, re‑engaging with past clients, and introducing the full range of Commercial at City Plumbing solutions to the non‑residential sector.

• Use market research and various platforms to identify prospects and transform cold leads into warm opportunities for our Account Managers.
• Reach out to lapsed or low‑spending accounts to re‑engage their business through exclusive offers and tailored solutions.
• Act as the primary point of contact for new customers, focusing on nurturing long‑term trust and brand loyalty.
• Qualify leads and manage their journey through the sales funnel, ensuring all progress is accurately tracked within the CRM.
• Monitor industry trends and competitor activity to stay ahead of the curve and identify new business openings.
• Partner closely with the wider team to brainstorm and execute high‑impact sales campaigns.

You’ll live and breathe our customer‑first ethos, with a proactive and “can‑do” approach. You’ll enjoy working collaboratively with our brand new Commercial at City Plumbing team and you’ll be committed to acting with integrity and honesty in everything you do.

You will bring a resilient and positive attitude to the team, showcasing the ability to handle objections with ease and turn potential challenges into successful opportunities. Your strong attention to detail ensures that all client information and follow‑up actions are accurately recorded, maintaining the integrity of our data. While you are fully capable of working independently to manage your own desk, you remain a committed team player who actively contributes to our shared goals.

Ultimately, you are defined by a results‑driven approach, motivated by the pursuit of hitting targets and delivering a high‑quality level of service to every contact.

From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future.

We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

• Bonus
• Discounts, savings and cash back at numerous retailers
• Life assurance
• Extended family policy including maternity, paternity, additional annual leave and more
• Mental Health First Aiders and Employee Assistance Programme, we look out for each other
• Complete induction and a company that lets you grow and encourages development
• Financial education and loans
• Flexible working options
• A business striving to create an environment of inclusion so everyone can be their true self
• And more!

We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.

We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.