Customer Support Executive

Northampton, England, United Kingdom Company: Bit recruit Client /

Employer:

Occupop

Posted: 03.06.2026

Customer Support Executive (BMW, MINI)

Hours:

29.25pw average – Wednesday, Thursday & Friday from 8:30am – 6pm and alternate Saturday half days
Salary: £19,773pa Basic plus OTE bonus £2,600 – Total OTE salary: £22,373pa

• To deliver an exciting and exceptional customer sales experience throughout.
• To engage actively with each customer interaction in order to nurture interest in the company's products and services.
• To deliver exceptional service in implementing the company's Customer Follow-Up and Prospecting systems, in order to create appointments leading to additional sales opportunities for repeat or new business.
• To ensure the timely and effective follow up of enquiries and leads provided as part of the company's prospecting activities.
• To develop your skills and product knowledge through active engagement with training, and to build real empathy with the brand.
• To communicate effectively with the Sales and Retail Managers, and the Sales Teams.
• To answer incoming customer calls within 6 seconds and deal directly with their enquiry or transfer to another department or staff member as appropriate, creating a callback request if that person is unavailable.
• Call back any missed/abandoned incoming customer calls as soon as possible.
• Complete the prescribed minimum required outbound calls a day (volume dependent on your daily hours).

• Have proven experience in customer service and/or sales to meet customer expectations and anticipate their needs with a sense of urgency.
• Be driven by achieving targets, use initiative to deliver outstanding service, and have excellent phone, organisational and preparation skills, coupled with a genuine passion for attention to detail.
• Show willingness to make outbound prospecting calls to build customer relationships and create repeat business.
• Be able to multi‑task and switch quickly between tasks, and be willing to learn and develop while keeping up to date with complex/technical/product information.

• Birthday off
• 30 days holiday inclusive of bank holidays, rising to 32 with service (pro‑rated)
• Thousands of retailer discounts
• Paid time off to volunteer
• Life insurance
• Cycle to work scheme