Strategic Relationship Manager

Location: West Northamptonshire

Strategic Relationship Manager

Salary: £58,209 - £66,877, plus a location allowance of £1,750 and excellent benefits

Location:

Based in Hanslope Park, Milton Keynes with the flexibility of hybrid working depending on business need

Free shuttle bus is available between central Milton Keynes and Hanslope Park

At FCDO Services we protect the UK’s interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission, we’re on.

In our world, it all matters.

Balancing quality and value is a real skill, and it's one shared by our Commercial team, who make sure we meet the needs of government customers. They're the specialists who shape services with expert insights, win work through expert bid management, and help us reach new customers each day. Now, you’ve got the opportunity to join them.

Understanding customer needs

Winning exciting work

Knowing the impact of your work

It all matters

Develop and deliver new business for our global organisation

You’ll be a key member of the team that drives our new business and customer engagement, to maintain and expand our successful work with the Foreign, Commonwealth and Development Office and other UK government and international partners.

You’ll generate revenue, manage strategic relationships, develop new business and engagement plans, and deliver a superb service to all our customers. We’ll also expect you to liaise with and influence a diverse group of internal and external stakeholders, establish appropriate agreements, and report on a broad range of strategic customer-related matters.

This is a role where you’ll own the relationship and pipeline from opportunity to delivery, you’ll help us continuously improve our approach to securing new business, work to understand decision makers, and communicate the value we deliver to our customers. Passionate about transparency, service and responsiveness, your work will help us build a strong dynamic within Customer Relations and play an essential part in driving our organisation forward.

Use all your customer relationship skills as you help defend the UK’s interests

You will bring well developed experience of account management, including new business pitching, complex negotiations, forecasting, reporting, pricing, business planning and

relationship management. With a proven track record of delivering high quality, efficient and effective sales in challenging or regulated sectors, and be capable of resolving problems with customers, and be skilled at developing and translating sector strategies into deliverable sales pipelines.

Your excellent interpersonal skills will allow you to present and influence a diverse range of audiences, you’ll have the confidence to work to tight time frames in a fast-moving, customer-facing environment. Highly organised, detail oriented, deadline and results driven, and with excellent commercial acumen and knowledge of financial management reporting, you’ll be adaptable and flexible, and capable of responding quickly to changing priorities.

Discover the support you need to grow your career further

But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there.

It's a great set of benefits made to support all you do, and all you need.

Want to see your future team’s work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help.

Appointment will be subject to successful completion of Developed Vetting (DV) or Security Clearance (SC) vetting (role dependent). You can find out more…