Client Account Manager

Client Account Manager / Relationship Manager

Location:

Midlands

Salary: £45,000 + car allowance

Contract:

Permanent, Full-time

Working Pattern:
Hybrid

Industry: Insurance, property services, home emergency

We are seeking a dynamic and commercially driven Client Account Manager to join a growing, forward-thinking business with ambitious plans for 2026 and beyond. This is a relationship-focused role, responsible for managing and developing key client partnerships while ensuring exceptional service delivery.

You will act as the primary point of contact for strategic clients, working closely with senior stakeholders and internal teams (surveying, technical, operational) to drive client satisfaction, retention, and revenue growth.

• Manage and grow a portfolio of key client accounts
• Build strong, long-term relationships with stakeholders
• Deliver against revenue and growth targets
• Conduct regular client reviews and performance meetings
• Ensure service delivery meets agreed SLAs and KPIs
• Identify cross-selling and new business opportunities
• Produce client reports, insights, and presentations
• Support tenders, proposals, and business development activity
• Collaborate with operational teams to enhance customer experience

• Proven experience in account management/business development
• Strong stakeholder management and relationship-building skills
• Commercially focused with a track record of delivering revenue growth
• Excellent communication, negotiation, and presentation skills
• Experience with in insurance, property services, home emergency sectors (essential)
• Understanding of the insurance claims lifecycle

• £45,000 plus car allowance
• Hybrid working
• Excellent employee benefits package
• Opportunity to join a growing, innovative business
• Clear scope for career development and progression

If you’re a proactive and relationship-driven professional looking to make an impact in a growing organisation, we’d love to hear from you.