Director Of Sales,Western Europe Job Northampton area,England UK,Sales

Director of Sales, Western Europe & UK Raffles London, England, United Kingdom

Job Description

Your role will be responsible for leading and managing the sales deployment for the Europe (West), and UK Leisure markets.

Responsible for ensuring all sales calls and leads are fully followed up and logged in line with the Raffles standards. Building relations and growing recognition of the hotel. Achieving time sensitive and budget targets.

Be on site to meet and greet clients, work with operations and concierge teams to ensure guests needs are met and ensuring smooth and efficient service and the ability to pre-empt and deliver a luxurious and high-quality level of service.

Responsibilities

Operation

To fully penetrate the assigned markets for Leisure sales for Raffles London and build its reputation as one of the top tier luxury hotels in London for leisure, families, extended stays and regular guests.
To work with the Director of Sales & Marketing and the Director of Sales to create and implement a sales strategy in accordance with budget
To attend sales missions, networking events, trade shows and exhibitions as required
To prospect new opportunities through telephone calls, e-mail, virtual presentations and in-person visits. To research, expand and develop new accounts and business opportunities.
To identify and lead the account management of key clients to ensure revenue is maximized
To create a portfolio of top accounts and keep consistently updated
To identify potential changes in the market in a timely manner and pivot to ensure that revised strategies are quickly in place to stimulate alternative demand channels
To monitor competitor activity in the market and to be consistently up to date with school holiday schedules, state visits, cultural occasions and political and economic change
To coordinate logistics & funding and accompany fam trips to Raffles London to increase awareness, knowledge and loyalty among key opinion leaders and top bookers from the assigned markets.
To work closely with the on-property Reservations Team to ensure all requests are dealt with in a timely manner and are presented with creativity and imagination
To have a good understanding of revenue management and work collaboratively with the Director of Revenue Strategy to achieve hotel goals
To manage the sales system to ensure all information is correct and updated and that all bookings, enquiries and activities are logged to maintain a comprehensive account management system and clean database
To work within the boundaries of the budgeted and forecasted sales expenses
To ensure payment schedules are made clear to clients and are always adhered to
To submit reports to the Director of Sales when required
To ensure clear, positive, and regular communication with the Accor National Account Managers, the Regional Sales Offices and the Luxury Sales Team and to work collaboratively to achieve all goals
To work with the Director of Sales and the Director of Communications on trade marketing pieces and other ad hoc marketing and promotional activities that will support the sales strategy
To be entrepreneurial, highly creative and think beyond the boundaries
To have a very strong knowledge of hotel operations and be 'hands on' for VIP arrivals.
To take time to get to know customers, to build lasting relationships and be always committed to service excellence
Additional responsibilities in absence of line manager or senior employee.
Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Qualifications

Previous experience working the European leisure market.
Minimum of 2 years’ experience in a similar role in a luxury environment.
Someone who has an extensive network of contacts and relationships within the corporate market or diplomatic market.
A proven track record and ability to provide high levels of service under pressure.
Exceptional communication and customer service skills, both written and spoken.
Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
An understanding and willingness to contribute to a 24h operational schedule when required.
Previous experience within a luxury hotel environment working with LQA, Forbes 5
* or equivalent standards.
Professional level of spoken French language

Additional Information Why join our Raffles team?

Not only will you be joining one of the worlds best hotels you will also receive great benefits…

Director Of Sales, Western Europe