Account Manager

Location: UK-based (right to work in the UK required — sponsorship not available)

Experience: 3–5 years

Reports To: Head of Sales

We’re looking for a commercially sharp, construction-literate Account Manager to join our growing team. This role is centered on relationship management, strategic account planning, and driving ARR growth within our existing contractor client base through upselling, cross-selling, and exceptional service delivery.

You will own a portfolio of named contractor accounts, working closely with our Customer Success team to ensure strong platform adoption, timely renewals, and expansion into new projects, business units, and geographies. You will be comfortable working across complex, multi-site enterprise relationships — and confident discussing both commercial and operational aspects of construction delivery.

• Serve as the primary commercial point of contact for a portfolio of Tier 1 and Tier 2 general contractor accounts.
• Build and strengthen senior-level relationships across client procurement, operations, and IT stakeholders.
• Maintain accurate account records in the CRM, including contract status, renewal dates, stakeholder mapping, and expansion opportunities.
• Manage client expectations through regular structured communication — monthly calls, site visits where feasible, and quarterly in-person reviews.

• Identify and pursue upsell and cross-sell opportunities — including project count expansion, Visuals-to-Analytics tier upgrades, and new business unit onboarding.
• Lead commercial conversations around multi-year Enterprise Agreement (EA) renewals, volume pool top-ups, and mid-term opt-ins.
• Prepare and present tailored commercial proposals aligned to each client’s rollout roadmap.
• Liaise with Customer Success to convert strong product adoption signals into commercial expansion.

• Own a monthly account plan covering active risks, renewal pipeline, upsell targets, and health status for your full portfolio.
• Submit monthly performance reports tracking KPIs and adjusting account strategies as needed.
• Prepare and deliver Quarterly Business Reviews (QBRs) covering ARR performance, platform ROI, live project count, and growth opportunities.
• Contribute to forecasting and pipeline reporting for leadership, with accurate and timely CRM hygiene.

• Regular check-ins with all active accounts (calls, emails, or site visits) — documented in Hub Spot.
• Review account health metrics — user activity, project count, support ticket trends, and adoption KPIs.
• Identify and action upsell/cross-sell opportunities; prepare proposals where relevant.
• Submit monthly report covering account health, pipeline updates, and any escalations.
• Conduct in-depth Q  with each strategic account — in person where feasible.
• Review ARR performance, platform ROI metrics, and forward project pipeline.
• Agree action plans and commercial roadmap for the next quarter.
• Identify any accounts at risk of churn and elevate with a mitigation plan.

• Direct experience selling SaaS or technology solutions into the construction, infrastructure, or built environment sector
• Familiarity with platforms such as Autodesk Construction Cloud, Procore, Fieldwire, Open Space, Aphex, or comparable Con Tech tools
• Ability to credibly discuss how technology integrates into construction workflows — not just feature-pitch
• 3–5 years of B2B SaaS or technology-enabled sales experience
• Proven, consistent quota attainment — please be ready to share numbers
• Experience managing multi-stakeholder, consultative sales cycles (not high-velocity / purely transactional)
• Comfortable navigating procurement processes with tier-1 contractors or large project…