Global Account Manager - TierPharma

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Sales

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Our team sells the full Salesforce product portfolio to Tier 1 pharmaceutical customers, partnering with some of the world's largest, most innovative and highly regulated pharmaceutical organisations.

As a Client Director at Salesforce, you will own the end-to-end strategic relationship with your assigned account. You will sell the entire Salesforce Customer 360 platform, including Agentforce, Data Cloud and Life Sciences Cloud, helping customers accelerate digital transformation, improve operational efficiency and deliver better outcomes for healthcare professionals and patients.

You will build trusted relationships with C-suite and senior business and technology leaders across the organisation, spanning commercial, medical affairs, R&D, clinical operations, manufacturing, supply chain and IT.

Position Salesforce as a strategic partner in the pharmaceutical company's digital, data and AI transformation agenda, connecting our solutions to measurable outcomes across customer engagement, commercial effectiveness, medical affairs, operational efficiency and patient experience.

• Act as the executive owner of the Salesforce relationship, building and maintaining senior relationships across commercial, medical, R&D, clinical operations, manufacturing, technology, data, compliance and procurement functions.
• Own and deliver a multi-year strategic account plan that grows Annual Contract Value (ACV) through expansion, upsell, cross-sell and new business within the account.
• Map the organisation in depth, including key stakeholders, budgets, buying centres, strategic initiatives and whitespace across global business units and divisions.
• Lead complex, multi-threaded sales cycles in parallel. Orchestrate Sales Engineers, Industry Advisors, Professional Services, Customer Success, Executives and Partners as one account team.
• Position Salesforce as a strategic partner in the pharmaceutical company's digital, data and AI transformation agenda, connecting our solutions to measurable outcomes across customer engagement, commercial effectiveness, medical affairs, operational efficiency and patient experience.
• Understand the pharmaceutical value chain and identify opportunities to support the organisation across the drug development lifecycle, from clinical development and regulatory processes through to commercialisation and ongoing patient engagement.
• Navigate complex regulatory, security, data privacy, governance and procurement environments, building compelling business cases for large, multi-year strategic investments.
• Work with global System Integrators and strategic partners to extend our reach, accelerate transformation and ensure customer success.
• Partner with Customer Success to drive adoption, renewals, expansion and long-term customer advocacy.

• A proven track record of quota-carrying, enterprise technology direct sales, ideally as a Client Director, Strategic AE or equivalent, with experience of single-account or named-account ownership.
• Experience managing long, complex sales cycles with large deal values and…