Security Officer

Job Overview

Retail Security Officer (Part time, 3 days a week). Northampton. 24 hours per week:
Monday and Friday 11:00–20:00, Sunday 10:00–16:00. £12.71 per hour. Paid breaks. Minimum one year of security experience, retail experience preferred.

• Use ASCONE to maintain the security of the site.
• Conduct regular patrols of the site.
• Deliver customer service to both staff and visitors.
• Support staff with any reasonable request.
• Ensure relevant reports are completed for accurate information recording.
• Maintain professional conduct in difficult situations and challenging customer interactions.
• Document incidents accurately and in detail on the system provided on site.
• Call emergency services and Control Room to report serious incidents.

• Complete all required competency training satisfactorily.
• Undertake additional training for continuous self‑development as directed by the Operations Manager.
• Renew licence 16 weeks before expiry.

• Look out for and immediately report any health and safety hazards or potential hazards on site.
• Stay alert to threats or changes within the work environment to take appropriate action to reduce disruptions, loss or damage.
• Act both proactively and reactively when delivering customer service to diffuse situations and avoid escalation.

• Valid Door Supervisor SIA Licence.
• Excellent customer service skills.
• Self‑starter, capable of acting without direction.
• Report writing skills essential.
• Excellent communication skills.
• Ability to work well under pressure.