Concierge; Ray

We welcome applications from people of all backgrounds and are committed to increasing diversity, particularly encouraging candidates from underrepresented groups to apply.

If you're not sure a role is right for you or feel there may be any perceived barriers to applying, please get in touch Email: recruitm

Whether it's due to homelessness or poor mental health, the number of people experiencing a crisis is on the rise. Connection Support believes in a future where people are free from crisis. But for the times when crises do happen, we'll be there to help every step of the way.

We are currently recruiting a concierge to join our Supported Accommodation Service in Northampton.

Ray House provides accommodation, support and advice to adults experiencing homelessness with a history of rough sleeping. The service helps individuals build stability, improve wellbeing and move towards independent living through accommodation-based support and access to specialist services.

You will play a vital role in creating a safe, welcoming and well-managed environment for residents, visitors and staff. As the first point of contact within the service, you will help ensure individuals feel supported, respected and able to access the right assistance when needed.

Through effective front-of-house support, strong professional relationships and a proactive approach to health and safety, you will contribute to the smooth day-to-day running of the service. Your work will help maintain a secure and supportive environment, promote resident wellbeing, and ensure the service operates to a high standard.

Contract: Permanent

Hours: Part time, 10 hours per week

Shift: 15.00 - 20.00pm Saturday and Sunday

Closing date: Wednesday 7th October

Introduction calls: Monday 12th to Wednesday 14th October

Our recruitment process includes a short introductory call with shortlisted candidates prior to interview. This is a chance for us to learn more about your interest in the role and for you to find out more about the opportunity.

Interview Dates: Monday 19th and Wednesday 21st October

You will be approachable, reliable and confident in working within a busy, people-focused environment. With a calm and professional manner, you will be able to build positive relationships, manage challenging situations and contribute to creating a safe and welcoming service for residents and visitors.

You will have:

• Experience of working in a front-of-house, concierge, security or customer-facing role.
• Experience of managing challenging situations, including conflict resolution or supporting distressed individuals.
• Experience of carrying out administrative duties, including record keeping and handling enquiries.
• Knowledge of safeguarding practices and relevant health and safety legislation and procedures.
• Understanding of health and safety practices within supported accommodation or a similar environment.

You will be proactive, observant and able to work both independently and as part of a wider team, ensuring the service remains safe, supportive and responsive to residents’ needs.

As part of the application process, you will be asked a small number of questions relating to the essential requirements of the role. If you answer "No" to any of these questions, you may receive a regret email.

We appreciate that everyone's experience is unique. If you believe your application has been assessed incorrectly, or you would like us to review your application further, please contact the Recruitment Team at recruitm and we will be happy to review.

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