Logistics Team Administrator

Overview

All staff are expected to understand the principles of Good Distribution Practice of Medicinal Products for Human Use (2013/C 68/01) which is reflected in our SOP -  1 AHDL GDP 1.1. It will be a requirement for all staff to be trained in this SOP and have an annual refresher. All other GDP training will be job specific and as per your personal training matrix.

• As part of the Logistics Team in Alcura you will be responsible for monitoring deliveries and addressing any challenges, with a KPI driven culture and challenging productivity targets in a busy logistics environment which requires a complete appreciation of the importance of the end user.
• The Logistics team manager will set workload focusing on KPI monitoring, delivery issue resolution and ultimately customer satisfaction.
• As the Logistics team administrator you will recognise weaknesses in systems and support the logistics team manager in finding resolution to drive continuous improvement and CAPA; awareness of QMS and the importance of adopting the Alcura Q-Pulse system in daily activities.
• You will track all deliveries dispatched from Alcura and take appropriate action to any challenges faced as directed by the logistics team manager.
• You will work with the wider logistics team responsible for day-to-day business and control of activities through one of the many logistics and dispatch areas of the Alcura operation, including Specials, homecare and specialist wholesale.
• Monitor and action delivery reports as directed by the logistics team manager.
• Support regular performance reviews with logistics providers and feedback minutes.
• Engage with the logistics provider for Alcura.
• Manage with a well-defined KPI process, using this system to drive performance improvements.
• Process all delivery queries and manage expectations accordingly.
• Use the Alcura systems as designed, ensuring that all data is correct and that Alcura data policies are adhered to.
• Ensure delivery issues are managed effectively and correct action is taken.
• Ensure that the dispatch function for both wholesale and homecare is monitored as directed by the logistics team manager.
• Monitor inbound calls from the external courier and contact patients with the aim of reducing failed deliveries in conjunction with the external courier team.
• Obtain quotes for and booking of Emergency deliveries (same day) with our approved external courier.
• Booking of collections with couriers when requested.

• Sound technical and business knowledge required in the following areas:
• KPI's - Use of KPI's to monitor performance
• Cost management - Understanding of cost control
• Internal customers - Pharmacy Team, Patient Services, warehouse; building relationships with other departments.
• Effective internal communication to appropriate stakeholders on problems, change and other important issues.
• Continuous updates to line management and appropriate stakeholders.
• Daily tasks to be completed autonomously within defined processes and parameters; liaising with peers.
• Consult with line manager regarding change management.
• Maintain delivery schedules in agreement with supplier & requirement; share knowledge across teams to strive for best practice.
• Broad understanding of logistics and health & safety.
• Systems - Sage CRM/ Health Cloud, MS Office.

• Ability to work under supervision within given framework processes to deliver defined results is required. Must identify potential issues, investigate and support long term solutions.
• Intermediate knowledge of Microsoft Office with confidence to learn other systems.
• GDP Knowledge
• Health and Safety adherence
• Delivery operation knowledge
• Working under pressure
• Experience working with KPI's

• QMS/Q-Pulse awareness
• Lean awareness
• Homecare business awareness, Level 1 low

• No influence of budget.
• Ability to track multiple tasks
• GDP understanding
• External communication.

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Apply today!