Logistics Team Administrator

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• Job Title: Logistics Team Administrator
• Department: Alcura Operations
• Location: Alcura Northampton
• Reports To: Logistics Team Manager

All staff are expected to understand the principles of Good Distribution Practice of Medicinal Products for Human Use (2013/C 68/01) which is reflected in our SOP –  1 AHDL GDP 1.1. It will be a requirement for all staff to be trained in this SOP and have an annual refresher. All other GDP training will be job specific and as per your personal training matrix.

As part of the Logistics Team in Alcura you will be responsible for monitoring deliveries and addressing any challenges, it is important to approach this role with a ‘can do attitude’ to engage teams in a KPI driven culture which you will be part of, delivering challenging productivity targets in a busy logistics environment which, requires a complete appreciation of the importance of the end user.

The Logistics team manager will set workload focusing on KPI monitoring, delivery issue resolution and ultimately customer satisfaction. As the Logistics team administrator you will be able to recognise weaknesses in systems, you will support the logistics team manager in finding resolution to drive for continuous improvement and CAPA and you will have awareness of QMS and recognise the importance of adopting the Alcura Q-Pulse system in your daily activities.

You will track all deliveries which have been dispatched from Alcura and take appropriate action to any challenges faced as directed by the logistics team manager. You will work with the wider logistics team which is also responsible for the day to day business and control of activities through one of the many logistics and dispatch areas of the Alcura operation, inclusive of Specials, homecare and specialist wholesale.

• Monitor and action delivery reports as directed by the logistics team manager.
• Support regular performance reviews with logistics provider and feedback minutes.
• Engage with the logistics provider for Alcura.
• Manage with well‑defined KPI process, using this system to drive performance improvements.
• Process all delivery queries and manage expectations accordingly.
• Use the Alcura systems as designed, ensuring that all data is correct, and that Alcura data policies are adhered to.
• Ensure delivery issues are managed effectively and correct action is taken.
• Ensuring that the dispatch function for both wholesale and homecare are monitored as directed by the logistics team manager.
• Monitor inbound calls from the external courier and contact patients with the express aim of reducing failed deliveries in conjunction with the external courier team.
• Obtaining quotes for and booking of Emergency deliveries (same day) with our approved external courier.
• Booking of collections with couriers when requested.

• KPI’s – Use of KPI’s to monitor performance.
• Cost management – Understanding of cost control.
• Internal customers – Pharmacy Team, Patient Services, warehouse.
• Broad understanding of logistics and health & safety.
• Systems – Sage CRM/ Health Cloud, MS Office.

Ability to work under supervision within given framework processes to deliver defined results is required. Must identify potential issues, investigate and support long term solutions. Individual must sustain high level contribution to the team result.

No financial accountability.

• Building relationships with other departments.
• Effective internal communication to appropriate stakeholders on problems, change and other important issues.
• Continuous updates to line management and appropriate stakeholders.
• Ensuring routine and regular liaison with peers.

• Intermediate…