Logistics Team Administrator

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Apply today!

Job Title: Logistics Team Administrator

Department: Alcura Operations

Location: Alcura Northampton

Reports To: Logistics Team Manager

All staff are expected to understand the principles of Good Distribution Practice of Medicinal Products for Human Use (2013/C 68/01) which is reflected in our SOP –  1 AHDL GDP 1.1. It will be a requirement for all staff to be trained in this SOP and have an annual refresher. All other GDP training will be job specific and as per your personal training matrix.

As part of the Logistics Team in Alcura you will be responsible for monitoring deliveries and addressing any challenges. It is important to approach this role with a ‘can do attitude’ to engage teams in a KPI driven culture, delivering challenging productivity targets in a busy logistics environment that requires a complete appreciation of the importance of the end user.

The Logistics team manager will set workload focusing on KPI monitoring, delivery issue resolution and ultimately customer satisfaction. As the Logistics team administrator you will be able to recognise weaknesses in systems, support the logistics team manager in finding resolution to drive continuous improvement and CAPA, and have awareness of QMS and the importance of adopting the Alcura Q-Pulse system in your daily activities.

• Monitor and action delivery reports as directed by the logistics team manager.
• Support regular performance reviews with logistics provider and feedback minutes.
• Engage with the logistics provider for Alcura.
• Manage with well‑defined KPI process, using this system to drive performance improvements.
• Process all delivery queries and manage expectations accordingly.
• Use the Alcura systems as designed, ensuring that all data is correct and that Alcura data policies are adhered to.
• Ensure delivery issues are managed effectively and correct action is taken.
• Ensure that the dispatch function for both wholesale and homecare are monitored as directed by the logistics team manager.
• Monitor inbound calls from the external courier and contact patients with the express aim of reducing failed deliveries in conjunction with the external courier team.
• Obtain quotes for and book Emergency deliveries (same day) with our approved external courier.
• Book collections with couriers when requested.

• KPI’s – Use of KPI’s to monitor performance.
• Cost management – Understanding of cost control.
• Internal customers – Pharmacy Team, Patient Services, warehouse.
• Broad understanding of logistics and health & safety.
• Systems – Sage CRM/ Health Cloud, MS Office.

Ability to work under supervision within given framework processes to deliver defined results is required. Must identify potential issues, investigate and support long‑term solutions. The individual must sustain a high level contribution to the team result.

No financial accountability.

• Building relationships with other departments.
• Effective internal communication to appropriate stakeholders on problems, change and other important issues.
• Continuous updates to line management and appropriate stakeholders.
• Ensuring routine and regular liaison with peers.

• Intermediate knowledge of Microsoft Office with confidence to learn other systems.
• GDP Knowledge.
• Health and Safety adherence.
• Delivery operation knowledge.
• Working under pressure.
• Experience working with KPI’s.

• QMS/Q-Pulse awareness.
• Lean awareness.
• Homecare business awareness.

Skill and Knowledge

Core Competency Areas