Probation and Parole Administrative Support Clerk

Probation and Parole Administrative Support Clerk
The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:

a career that can grow across ministries and job functions

flexible learning and developmental opportunities, including education and mentorship programs

many employee networks offering support for and education about underrepresented groups

tailored work arrangements, including opportunities like flex hours, self-funded leave and more

Our comprehensive compensation and benefits package includes:

a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)

group health, dental, life and disability benefits

a range of vacation and leave options

an Employee and Family Assistance Program, which provides confidential counseling services

Employment Type

Part Time

Job Occupation Type
Administrative Assistant

Total Positions
1

Wage
$26.92-$31.31

Hours/Week
0

Days of Work
n/a

Closing Date / Apply By
10/28/2026

Start Date
n/a

Duties
In this role you will:

provide reception duties and maintain standards for customer service

prepare, distribute and request a variety of documents such as court reports, pre-parole reports, community information, and court documentation

compose and type routine correspondence ensuring accuracy and proper distribution

receive and direct telephone calls and communicate with clients with diverse needs

receive and distribute mail

maintain files and retention schedules

perform sentencing calculations

enter, update and correct information in the Offender Tracking Information System (OTIS)

Qualifications
Administrative Skills

Knowledge of office practices and procedures to provide efficient administrative services

to follow appropriate procedures and manuals

Knowledge of administrative filing systems, confidentiality protocols, information distribution, and formatting letters/reports

Ability to utilize mail distribution systems, provide reception support, respond to routine inquiries and direct telephone calls from clients, community partner, agencies and members

Ability to maintain inventory of office supplies, as well as maintain office equipment by reporting malfunctions/issues and arranging service calls as required

Communication, Interpersonal and Computer

Skills:

Oral communication and interpersonal skills to respond to inquiries in a tactful and diplomatic manner

Ability to provide comprehensive explanations, convey information to clients, colleagues, courts, police and community stakeholders

Written communication including computer skills to compose routine/standard correspondence and to ensure accuracy of content, grammar, spelling and punctuation when keyboarding/typing documents

Ability to operate computer equipment and related word processing/software programs to transcribe correspondence, reports, probation and parole documents

Ability to use database applications (such as OTIS) to enter, track and update client data.

Analytical, Reasoning and Organizational

Skills:

Proven analytical and reasoning skills to determine what information can be provided to inquiries

Organizational skills to determine and realign priorities and to resolve competing priorities and conflicting meetings

Ability to determine and realign own priorities in order to respond to competing deadlines

Ability to prioritize and manage workload flow to use sound judgement when making decisions

Criminal Record Check

Work hours:

Schedule 3-7

Category:
Administrative and Support Services

Note:

About security checks:
A criminal or other federal offence record does not automatically disqualify you
from the position. We consider each situation based on the position's
responsibilities.
If a check is needed and you've lived outside of Canada in the past 5 years for 6 or
more months in a row, or if you are not a Canadian resident, you'll need to provide
an out-of-country police clearance certificate from the country you lived in.
Employment screening checks are only reviewed and evaluated by the Transition
and Security Office, which also maintains them and keeps them strictly
confidential.