Auto Parts Counter Pro

Job Description

Are you looking for an opportunity to incorporate your passion for cars and your passion for providing best in class customer service? If so, this may be exactly what you’re looking for. At CARQUEST, we strive to be the best parts provider in the automotive after-market industry. We’re owned by Advance Auto Parts and we are the largest after-market auto parts provider in North America.

Job Description

Are you looking for an opportunity to incorporate your passion for cars and your passion for providing best in class customer service? If so, this may be exactly what you’re looking for. At CARQUEST, we strive to be the best parts provider in the automotive after-market industry. We’re owned by Advance Auto Parts and we are the largest after-market auto parts provider in North America.

We are looking for positive, goal-driven, car enthusiasts to join our collaborative team who are dedicated to building authentic relationships with our customers.

What We Have To Offer

• Opportunity to work for the largest after-market auto parts provider in North America
• Visibility to career growth opportunities across the entire Advance Auto Parts organization
• Access to a robust online training system for personal or leadership development
• A rewarding organizational culture through our Team Member recognition program and team lunches
• Employee discounts on auto parts
• Group employee benefits including Health, Dental, Vision, Life Insurance, AD&D after 3 months
• Financial benefits including group RRSP with employer contribution and discounted Employee Stock Purchase plans for all permanent Team Members

• Deliver high standards of customer service to commercial and DIY customers, providing project assistance through identifying automotive problems and making appropriate recommendations
• Source parts from stores, hubs, distribution centers, and external suppliers for special orders, building and maintaining a network of secondary source suppliers
• Maintain showroom displays, work areas, and customer-facing spaces to ensure a clean, organized, and professional environment that meets store operational standards
• Responsible for daily inventory management, including checking for discrepancies, putting away stock and processing returns, as well as supporting cycle count and the annual inventory process.
• Perform specialty tasks such as mixing paint, operating the hydraulic hose maker, battery testing and wiper installations
• Partner with Store Manager to coordinate delivery drivers, ensuring delivery standards are achieved
• Safely and efficiently deliver parts to commercial customers using company vehicles when required
• Carry out key holder responsibilities (store opening and closing duties and contributing to a safe work environment) and completion of other ad hoc duties as assigned by Store Manager

• High school diploma or GED; trade experience is an asset.
• 2–3 years of automotive sales experience with proven professional customer service and sales performance to achieve personal and store sales goals
• Advanced automotive system knowledge, parts knowledge, experience with POS and can provide advanced automotive problem resolution including identification and project assistance for customers
• In-depth knowledge of store operations and general knowledge of the store inventory and maintenance processes
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals
• Demonstrates clear written and verbal communication skills
• Ability to perform basic mathematics with accuracy
• Effective communication in English (French is a plus); bilingual preferred where applicable
• Ability to lift and/or move up to 50 lbs frequently and up to 100 lbs occasionally
• Full valid driver’s license, maintain a clean driving record and have strong driving and navigation ability
• Available to work an assortment of days, evenings, weekends and holidays as needed